Guest Service Officer - Guest Relations

Hyatt Hotels Corporation; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

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Job summary

Hyatt Hotels Corporation is seeking a Guest Relations Officer in Dubai to balance multiple guest service tasks with genuine hospitality. You will coordinate with front office and other hotel departments to ensure personalized guest experiences and seamless interactions throughout a guest's stay.

The role emphasizes building memorable experiences through proactive guest engagement, authentic service, and ensuring guests depart with high satisfaction and positive recognition.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Prior work experience in Front Office or Guest Relations Departments in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Balance tasks efficiently while maintaining meaningful interactions with guests.
• Oversee Lobby area duties and engage with guests and visitors on a daily basis.
• Create memorable experiences through proactive guest engagement and smooth departures.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Degree or diploma in Hospitality/Tourism management

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Guest Relations Officer has to efficiently balance all tasks while maintaining meaningful interactions with guests during their stay. GRO is responsible for special preparation prior to guests’ arrival according to their preferences and through continuous communication with relevant departments.
On a daily basis, Guest Relations Officer is responsible for the Lobby area while interacting with guests and visitors.

Guest Relations Officer is responsible for creating memorable experiences for our guests through creative initiatives, authentic stay experiences and a seamless, hassle- free departure in order to achieve the required guest’s satisfaction and guests’ recognition level.

Language Preference: German, French and other European Languages

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Prior work experience in Front Office or Guest Relations Departments in hotel operations. Good customer service, communications and interpersonal skills are a must.

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