Guest Service Officer - Concierge

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hyatt Hotels Corporation in Dubai is seeking a Concierge to deliver exceptional guest service, handle requests for restaurant reservations, city tours, and sightseeing.

The role supports the Rooms Division, requires hospitality or tourism education and at least 1 year of hotel operations experience, with strong communication and interpersonal skills.

Qualifications

• Ideally a degree or diploma in Hospitality or Tourism management.
• Minimum 1 year of work experience in hotel operations.
• Strong customer service, communications and interpersonal skills.

Responsibilities

• Assist with restaurant reservations and city tours.
• Recommend tourist spots and contribute to smooth Concierge operations for Rooms Division.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible to assist with any concierge related services such as restaurant reservation, booking city tours, recommending tourist spots and contribute to the smooth and efficient running of the Concierge department within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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