VIP Guest Relations Specialist

Park Hyatt Los Cabos at Cabo del Sol; Dubai; On-site; AED 154,000 - 206,000; Full time

Job summary

Hyatt Regency Morristown at Headquarters Plaza in Morristown, NJ, is seeking a Guest Relations Officer to deliver excellent, consistent guest service across the hotel, including reception, concierge, and executive floors. You will have full working knowledge of the hotel systems and ensure all guest requests are handled promptly.

This role requires a relevant hospitality degree and at least two years in hotel operations, with strong customer service and interpersonal skills.

Qualifications

• Minimum 2 years' work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Provide excellent and consistent guest service across hotel areas.
• Assist with guest services in reception, executive floor, concierge and communication center.
• Coordinate with Front Office, Concierge, Sales, Housekeeping, Maintenance, Telephone and Security.
• Meet VIP guests on arrival and ensure best level of service.
• Support Front Office Manager to achieve KPIs for the department linked to Hysat, Employee Engagement and Profitability.

Skills

Customer service

Communications

Interpersonal skills

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

Hyatt Regency Morristown at Headquarters Plaza in Morristown, NJ, is seeking a Guest Relations Officer to deliver excellent, consistent guest service across the hotel, including reception, concierge, and executive floors. You will have full working knowledge of the hotel systems and ensure all guest requests are handled promptly.

This role requires a relevant hospitality degree and at least two years in hotel operations, with strong customer service and interpersonal skills.