Guest Services Officer - Back Office

Hyatt Regency Dubai; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

Hyatt Regency Dubai is seeking a Guest Services Officer - Back Office to maintain excellent guest service and support the back office within the Rooms Division. The role emphasizes quality interactions, efficient operations, and a collaborative spirit.

The ideal candidate will have hospitality-focused education and at least 2 years of hotel operations experience, with strong communication and interpersonal skills to assist guests and internal teams.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide excellent and consistent level of service to guests and contribute to smooth back-office operations within Rooms Division.

Skills

Customer service

Communications

Interpersonal skills

Education

Hospitality or Tourism management degree

Job description

Job description

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Back Office is responsible to contribute to the smooth and efficient running of the back office within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.