Guest Services Officer

Grand Hyatt Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Grand Hyatt Dubai is seeking a dedicated Guest Services Officer to deliver excellent guest experiences at the Reception/Front Desk within the Rooms Division. The role emphasizes servicing guests with a smile and maintaining high professional standards.

Ideal candidates hold hospitality-related qualifications and have at least 2 years of hotel operations experience, complemented by strong customer service, communication, and interpersonal skills.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Guest Services Officer supports smooth and efficient running of Reception/Front Desk in Rooms Division.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality or Tourism management degree or diploma

Job description

You will be responsible to provide an excellent and consistent level of service to your guests.

The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception/ Front Desk within the Rooms Division.

Qualifications:

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 years' work experience hotel operations.

Good customer service, communications and interpersonal skills are a must.