Guest Services Officer - Arabic Speaker

Grand Hyatt Dubai; United Arab Emirates; On-site; AED 67,000 - 89,000; Full time

Job summary

Grand Hyatt Dubai is seeking a Front Office professional to deliver courteous, professional and flexible service to guests. The role involves rotating within Rooms division or other departments as needed, handling guest concerns, and upselling hotel services to enhance the guest experience.

The ideal candidate has at least 2 years in hotel operations, strong customer service, communication and interpersonal skills, and a Hospitality or Tourism management credential.

Qualifications

• Welcomes guests and aims to provide an exceptional staying experience.
• Interacts with guests using personal flair and style.
• Minimum 2 years in hotel operations.
• Good customer service, communications and interpersonal skills required.
• Relevant degree or diploma in Hospitality or Tourism management preferred.

Responsibilities

• Provide courteous, professional, efficient and flexible service to maximize guest satisfaction.
• Be able to rotate within the Rooms division or other departments as assigned.
• Report guest complaints or problems to supervisors and ensure follow up with guests.
• Be aware of hotel services, facilities and promotions; upsell where appropriate.
• Balance cash reports and remittance envelopes; perform opening and closing procedures.
• Maintain grooming/hygiene standards and good rapport with colleagues and other departments.
• Support Supervisors and team with reasonable duties and responsibilities.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality/Tourism management degree or diploma

Job description

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager - Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications:

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.

You will bring our purpose to life, by using your personal flair and style when interacting with our guests.

Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations.

Good customer service, communications and interpersonal skills are a must.