Guest Services Desk Supervisor

St. Regis; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

St. Regis Dubai is seeking a guest services associate to answer, record, and process all guest calls, requests, questions, or concerns. You will operate the telephone switchboard, transfer callers, and ensure any outstanding requests are resolved.

You will verify and adjust billing and provide property information. You will support management in training and coaching staff, maintain professional appearance and confidentiality, and help create positive guest experiences through clear

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and transfer callers as needed.
• Log guest requests and incidents into the computer for tracking and documentation.
• Assist management in training, scheduling, evaluating, motivating and coaching employees.

Skills

Customer service

Communication

Team leadership

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

St. Regis Dubai is seeking a guest services associate to answer, record, and process all guest calls, requests, questions, or concerns. You will operate the telephone switchboard, transfer callers, and ensure any outstanding requests are resolved.

You will verify and adjust billing and provide property information. You will support management in training and coaching staff, maintain professional appearance and confidentiality, and help create positive guest experiences through clear