Guest Experience Desk Supervisor

Tanqeeb; Abu Dhabi; On-site; AED 70,000 - 90,000; Full time

Job summary

St. Regis Hotels & Resorts in Abu Dhabi is seeking a courteous Front Desk Host to greet guests, answer calls, manage requests, and maintain accurate records. You will verify billing, coordinate with departments, and ensure smooth arrivals and departures.

Ideal candidates have a high school diploma and at least 1 year in guest service or supervisory role; strong communication, multitasking, and problem-solving skills; willingness to train and uphold Marriott standards of service.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• Supervisory experience preferred.

Responsibilities

• Answer, record, and process guest calls and requests.
• Verify and adjust billing; log interactions for tracking.
• Operate the front desk and telephone switchboard with professional etiquette.
• Assist guests with directions, information, and services.
• Train, supervise, and coach team members; uphold policies and safety.

Skills

Customer service

Communication skills

Team leadership

Problem solving

Multitasking

Education

High school diploma or GED

Tools

POS systems

Job description

St. Regis Hotels & Resorts in Abu Dhabi is seeking a courteous Front Desk Host to greet guests, answer calls, manage requests, and maintain accurate records. You will verify billing, coordinate with departments, and ensure smooth arrivals and departures.

Ideal candidates have a high school diploma and at least 1 year in guest service or supervisory role; strong communication, multitasking, and problem-solving skills; willingness to train and uphold Marriott standards of service.