Guest Communications Specialist - Service Hub

Paramount Hotel Dubai; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Paramount Hotels Dubai is seeking an experienced Switchboard/Telephone Operator to manage all incoming calls with courtesy and professionalism. You will provide detailed hotel information and assist guests and colleagues with timely responses.

The role requires strong communication, a calm and friendly telephone manner, and solid knowledge of Front Office operations. Proficiency in Microsoft Office is preferred, and a focus on guest satisfaction is essential.

Qualifications

• Minimum 2 years of Switchboard/Telephone Operator experience in a 5-star hotel in the Middle East.
• Clear, calm, friendly telephone manner.
• Good understanding of Front Office and hotel operations.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Answer all incoming calls from outside or within the hotel in a friendly, caring manner according to Paramount Hotel standards.
• Provide accurate information about hotel facilities, services, outlets, hours, and Dubai attractions.
• Handle internal and external calls efficiently and courteously, maintaining a high standard of telephone service.
• Maintain knowledge of hotel activities to provide accurate information to guests and colleagues.
• Ensure wake-up calls are arranged and completed accurately and punctually.
• Keep VIP board and internal/employee directory up to date.

Skills

Telephone etiquette

Front Office operations

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Paramount Hotels Dubai is seeking an experienced Switchboard/Telephone Operator to manage all incoming calls with courtesy and professionalism. You will provide detailed hotel information and assist guests and colleagues with timely responses.

The role requires strong communication, a calm and friendly telephone manner, and solid knowledge of Front Office operations. Proficiency in Microsoft Office is preferred, and a focus on guest satisfaction is essential.