Guest Services Bellhop – Luggage & Concierge

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Yas Plaza Hotels is seeking a Bellman to deliver exceptional guest service, assist with luggage, and guide guests in Abu Dhabi's Yas Island experience. You will greet guests, escort to rooms, and provide information on hotel facilities and local attractions.

Ideal candidates will have strong communication and customer service skills, the ability to work under pressure, and flexibility for varying shifts, including weekends and holidays. Join a dynamic team committed to hospitality excellence.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Excellent customer service skills and a positive attitude.
• Ability to lift and carry heavy luggage.
• Knowledge of local attractions, restaurants, and transportation options is an advantage.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Greet guests upon arrival and assist them with luggage handling.
• Escort guests to their rooms and provide information about hotel facilities and services.
• Assist guests with transportation arrangements, including taxi bookings and valet services.
• Respond to guest inquiries and provide assistance with directions, restaurant recommendations, and other inquiries.
• Maintain cleanliness and orderliness of the lobby area and luggage storage area.
• Handle guest requests promptly and professionally, ensuring guest satisfaction.
• Assist with valet parking services as needed.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Adhere to hotel policies and procedures regarding guest interactions, safety protocols, and confidentiality.
• Assist with special projects and tasks as assigned by the Front Office Manager or other supervisory personnel.

Skills

Communication skills

Interpersonal skills

Customer service

Luggage handling

Job description

Yas Plaza Hotels is seeking a Bellman to deliver exceptional guest service, assist with luggage, and guide guests in Abu Dhabi's Yas Island experience. You will greet guests, escort to rooms, and provide information on hotel facilities and local attractions.

Ideal candidates will have strong communication and customer service skills, the ability to work under pressure, and flexibility for varying shifts, including weekends and holidays. Join a dynamic team committed to hospitality excellence.