Guest Services Agent

Oaks Hotels, Resorts & Suites; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Oaks Ibn Battuta Gate Hotel Dubai is seeking a Guest Service Agent to create outstanding first impressions and deliver exceptional guest care for visitors from around the world.

Role requires Opera Cloud proficiency, a friendly, proactive service mindset, and the ability to work in a fast-paced luxury hospitality environment. Join a vibrant Oaks team focused on personality and guest satisfaction.

Qualifications

• Previous experience in a 5-star hotel is essential.
• Excellent communication and guest service skills.
• Opera Cloud experience is mandatory.

Responsibilities

• Provide exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction
• Maintain comprehensive knowledge of hotel products, services, and facilities
• Manage room inventory, generate reports, and ensure accurate billing using Opera Cloud
• Train and assist colleagues in Opera Cloud usage for smooth operations
• Take personal responsibility for service quality and guest satisfaction
• Suggest innovative solutions to enhance guests' Minor Hotels experience

Skills

Communication skills

Guest service

Tools

Opera Cloud

Job description

Job Location

Oaks Ibn Battuta Gate Hotel Dubai

At Oaks, we’ve got over 55 destinations across Australia, New Zealand, Asia and beyond — and we’re always ready to be explored, experienced, or turned into something unexpected. You’ll find us right where the action is: vibrant teams, a workplace culture that doesn’t take itself too seriously, and real room to grow.

Whether it’s a city stopover or a beachside resort, every Oaks property runs on the energy of people who genuinely enjoy what they do. If you want to work somewhere with personality, purpose, and the kind of team that ends up in the same group chat — there’s an Oaks with your name on it.

Job Description

The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He/she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

The Key Responsibilities For This Position Are

• Provide exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction
• Maintain comprehensive knowledge of hotel products, services, and facilities
• Manage room inventory, generate reports, and ensure accurate billing using Opera Cloud
• Train and assist colleagues in Opera Cloud usage for smooth operations
• Take personal responsibility for service quality and guest satisfaction
• Suggest innovative solutions to enhance guests' Minor Hotels experience

Qualifications

• Previous experience in a 5-star hotel is essential.
• Opera Cloud experience is mandatory.
• Excellent communication and guest service skills.
• Ability to work in a fast-paced luxury hospitality environment