Guest Service Agent

SO/ Uptown Dubai; Dubai; On-site; AED 45,000 - 71,000; Full time

Job summary

SO/ Uptown Dubai is seeking a dedicated Guest Service Agent in Dubai, UAE. You will welcome guests, manage check-ins/outs, handle payments, provide local guidance, and coordinate with housekeeping to ensure a smooth stay.

Fluency in Arabic and English, strong customer service, and flexible hours (including nights/weekends) are essential. Hospitality experience is preferred for this frontline role.

Qualifications

• Fluency in Arabic and English (written and spoken) is essential.
• Excellent customer service skills with a friendly and professional demeanor.
• Strong communication and interpersonal abilities.
• Problem-solving skills and the ability to remain calm under pressure.
• Attention to detail and organizational skills.
• Basic computer proficiency, including experience with hotel management software.
• Cultural sensitivity and awareness.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Previous experience in hospitality or customer service is preferred.
• Knowledge of hotel operations and procedures.

Responsibilities

• Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys.
• Process all types of payments, including room charges, cash, checks, and credit/debit cards.
• Handle guest check-outs, resolving any late or disputed charges efficiently.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Coordinate with housekeeping to ensure room readiness for check-ins.
• Provide information about hotel amenities, local attractions, and directions to guests.
• Manage daily reports, including arrivals, departures, and special requests.
• Balance and reconcile cash drawer at the beginning and end of each shift.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist with additional front desk duties as needed.

Skills

Bilingual (Arabic/English)

Customer service

Communication

Problem-solving

Attention to detail

Computer proficiency

Cultural sensitivity

Flexible hours

Hospitality experience

Knowledge of hotel operations

High school diploma

Education

High School Diploma

Tools

Hotel management software

Job description

Job Description:

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dedicated and customer-oriented Guest Service Agent to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

• Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
• Process all types of payments, including room charges, cash, checks, and credit/debit cards
• Handle guest check-outs, resolving any late or disputed charges efficiently
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with housekeeping to ensure room readiness for check-ins
• Provide information about hotel amenities, local attractions, and directions to guests
• Manage daily reports, including arrivals, departures, and special requests
• Balance and reconcile cash drawer at the beginning and end of each shift
• Collaborate with other departments to ensure seamless guest experiences
• Assist with additional front desk duties as needed

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal abilities
• Problem-solving skills and the ability to remain calm under pressure
• Attention to detail and organizational skills
• Basic computer proficiency, including experience with hotel management software
• Cultural sensitivity and awareness
• Ability to work flexible hours, including nights, weekends, and holidays
• Previous experience in hospitality or customer service is preferred
• Knowledge of hotel operations and procedures
• High school diploma or equivalent

Requirements