Luxury Guest Services Specialist | Opera Cloud Expert

Oaks Hotels, Resorts & Suites; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Oaks Ibn Battuta Gate Hotel Dubai is seeking a Guest Service Agent to create outstanding first impressions and deliver exceptional guest care for visitors from around the world.

Role requires Opera Cloud proficiency, a friendly, proactive service mindset, and the ability to work in a fast-paced luxury hospitality environment. Join a vibrant Oaks team focused on personality and guest satisfaction.

Qualifications

• Previous experience in a 5-star hotel is essential.
• Excellent communication and guest service skills.
• Opera Cloud experience is mandatory.

Responsibilities

• Provide exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction
• Maintain comprehensive knowledge of hotel products, services, and facilities
• Manage room inventory, generate reports, and ensure accurate billing using Opera Cloud
• Train and assist colleagues in Opera Cloud usage for smooth operations
• Take personal responsibility for service quality and guest satisfaction
• Suggest innovative solutions to enhance guests' Minor Hotels experience

Skills

Communication skills

Guest service

Tools

Opera Cloud

Job description

Oaks Ibn Battuta Gate Hotel Dubai is seeking a Guest Service Agent to create outstanding first impressions and deliver exceptional guest care for visitors from around the world.

Role requires Opera Cloud proficiency, a friendly, proactive service mindset, and the ability to work in a fast-paced luxury hospitality environment. Join a vibrant Oaks team focused on personality and guest satisfaction.