Guest Services Agent

Minor International; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Minor International in Abu Dhabi invites an experienced Front Office Concierge to deliver exceptional guest services. You will handle check-ins/outs, answer inquiries, process charges, and coordinate with departments to ensure guest satisfaction.

Ideal candidates have at least 3 years of hotel front office experience, fluent English (Arabic a plus), and strong communication and teamwork skills. This role requires flexibility to work weekends and holidays and a professional appearance.

Qualifications

• Minimum 3 years experience in hotel front office operations.
• Fluency in English required; Arabic language skills a plus.
• Gender preference: male.
• Proficiency in MS Office and Wishnet PMS.
• Flexibility to work weekends and holidays.

Responsibilities

• Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
• Manage guest inquiries requests and complaints professionally and timely
• Process payments post charges and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates promotions and local attractions
• Follow safety and security procedures while providing concierge-level service

Skills

Customer service

Communication

Teamwork

Adaptability

Conflict resolution

Tools

Wishnet PMS

MS Office

Job description

• Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
• Manage guest inquiries requests and complaints professionally and timely
• Process payments post charges and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates promotions and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications :

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts including weekends and holidays
• Strong communication teamwork and adaptability skills

Additional Information :

• Male Guest-oriented mindset
• Attention to detail
• Team player
• Adaptability
• Conflict resolution
• Organizational skills

Remote Work :

No

Employment Type :

Full-time