Guest Services Officer

AccorHotel; Dubai; On-site; AED 38,000 - 52,000; Full time

Job summary

AccorHotel in Dubai is seeking a Front Office Receptionist to greet guests, manage check-in/check-out, and handle reservations with accuracy. You will provide friendly, professional service and help guests with inquiries while maintaining an organized front desk.

The ideal candidate is proficient in English with strong communication, a customer-service mindset and a willingness to assist across departments. Fresher applications are welcome; knowledge of local attractions is a plus.

Qualifications

• Diploma in Tourism / Hospitality Management is required or preferred.
• Fresher or 6 months–1 year of relevant experience.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Warmly greet and check-in guests, ensuring smooth, efficient service.
• Provide friendly assistance with guest inquiries, requests and concerns.
• Manage room assignments, guest accounts and billing with accuracy.
• Coordinate with departments to fulfill guest needs and resolve issues.
• Handle reservations modifications, cancellations and special requests.
• Maintain knowledge of hotel amenities and local attractions for guest recommendations.
• Process payments and handle cash transactions accurately.
• Keep front desk organized, clean and presentable at all times.
• Assist with concierge services including transportation arrangements and reservations.
• Support team during peak hours and manage multiple tasks.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

Diploma in Tourism / Hospitality Management

Job description

• Warmly greet and welcome guests ensuring a smooth and efficient check-in process
• Provide friendly and professional assistance with guest inquiries requests and concerns
• Manage room assignments guest accounts and billing processes with accuracy and attention to detail
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Handle reservation modifications cancellations and special requests efficiently
• Maintain up-to-date knowledge of hotel amenities services and local attractions to provide informed recommendations to guests
• Process payments and handle cash transactions accurately
• Ensure the front desk area is organized clean and presentable at all times
• Assist with concierge services including arranging transportation and making reservations
• Support team members during peak hours and handle multiple tasks simultaneously
• Comply with all hotel policies procedures and safety standards

Qualifications :

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Remote Work :

No

Employment Type :

Full-time