Guest Service Agent Emirati

Minor International; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Minor International in Abu Dhabi seeks a Guest Service Agent to greet guests, take reservations, check‑in/out, and ensure superb service throughout the stay. You will address inquiries promptly and settle accounts with courtesy and accuracy.

Requirements include strong customer service, English fluency, and experience in front office operations. MS Office and PMS familiarity are preferred. Full‑time, shifts weekends and public holidays.

Qualifications

• Experience in hotel front office operations preferred.
• Fluency in English is required.
• Be able to work weekends and public holidays.

Responsibilities

• Take reservations, greet and register guests, and settle guest accounts.
• Provide courteous, efficient guest service and handle inquiries promptly.

Skills

Customer service

Front office operations

Communication skills

English fluency

Shift work

MS Office

Tools

Property Management Systems (PMS)

Job description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations greeting and registering guests providing outstanding guest service during their stay and settling the guest-s account upon completion of their stay. You will handle all guest enquires requests and comments promptly and efficiently ensuring their stay in the hotel is to their satisfaction.

Qualifications :

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Additional Information :

• Remote location
• Open to Emirati nationals only

Remote Work :

No

Employment Type :

Full-time