Guest Service Officer - Concierge

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Hyatt Hotels Corporation in Dubai is seeking a proactive Concierge to deliver an excellent, consistent level of service to guests and to support the smooth operation of the Rooms Division.

You will assist with restaurant reservations, book city tours, recommend tourist spots and tailor recommendations to guest preferences, contributing to memorable events and the overall guest experience. A relevant hospitality qualification and at least one year of hotel operations experience are preferred.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 year work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Provide an excellent and consistent level of service to guests.
• Assist with concierge services such as restaurant reservations, city tours, and recommendations to guests within the Rooms Division.

Skills

Customer service

Interpersonal skills

Communications

Education

Hospitality or Tourism management degree/diploma

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

You will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible to assist with any concierge related services such as restaurant reservation, booking city tours, recommending tourist spots and contribute to the smooth and efficient running of the Concierge department within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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