Guest Services Officer - Back Office

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

Hyatt is seeking a Guest Services Officer - Back Office to support the Rooms Division, ensuring efficient Front Office Operations and Reservations while aligning with brand standards. The role involves close collaboration with Marketing and Sales and other Rooms Departments to deliver exceptional guest service.

The ideal candidate will have strong problem solving, administrative and interpersonal skills, and prior Front Office/Back Office experience in a larger operation.

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience as Front Office Assistant, or Guest Services Officer - Back Office in larger operation.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• The Guest Services Officer - Back Office assists the Rooms Division in managing Front Office Operations and Reservations.
• Collaborates with Marketing and Sales and other Rooms Departments to deliver exceptional customer service in line with Hyatt brand standards.

Skills

Interpersonal skills

Problem solving

Administrative skills

Education

Hospitality/Tourism degree

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\" Peggy Focheux Duval: Director of Learning & Development, France

You will be responsible to assist with the efficient running of the Rooms department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Guest Services Officer - Back Office is responsible to assist the Rooms Division in managing the Front Office Operations and Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to deliver exceptional customer service in line with the Hyatt’s Brand Standards.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management.

Minimum 2 years' work experience as Front Office Assistant, or Guest Services Officer - Back Office in larger operation.

Good problem solving, administrative and interpersonal skills are a must.

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