Chief Concierge

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Saadiyat Rotana Resort & Villas is seeking a Chief Concierge to lead guest services, ensuring memorable stays from arrival through departure. You will manage the Concierge team, coordinate with departments, and uphold high standards of service across the Front Office.

The role requires a hospitality degree, excellent English, and strong problem-solving and communication skills. Opera experience is a plus, supporting smooth hotel operations.

Qualifications

• Degree in hospitality or related field.
• Experience in Front Office within a hotel.
• Excellent English; additional language is a plus.

Responsibilities

• Greet guests warmly from arrival to departure.
• Coordinate with related departments to ensure smooth service.
• Maintain strong relationships with Front Office staff and assist guests.
• Stay knowledgeable about hotel services to answer guest queries.
• Supervise Concierge team; assist with luggage handling.
• Manage messages, mail, and packages for timely delivery.
• Create and manage duty rosters to ensure coverage.

Skills

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Education

Bachelor's in Hospitality

Tools

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Chief Concierge you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as-

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
• Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
• Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising OperationsTeamwork
• Adaptability
• Customer Focus
• Drive for Results