Guest Service Center Agent

Tourism Investment Assets - Sole Proprietorship L.L.C; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a Front Office/Guest Services professional for the Qasr Al Sarab Desert Resort in the United Arab Emirates. You will anticipate guest needs, manage inquiries, and maintain knowledge of hotel products and services to ensure memorable guest experiences.

The role requires experience in luxury hospitality, strong English communication, and familiarity with front office systems. Join a team dedicated to exceptional hospitality and guest satisfaction.

Qualifications

• Experience in Front Office or Guest Services is required.
• Strong communication skills are essential.
• Proficiency in English, written and spoken, is required.

Responsibilities

• Anticipate guest needs and handle inquiries with attentiveness.
• Maintain comprehensive knowledge of hotel products, PBX, room types, rates, facilities, F&B outlets, spa, and other Anantara properties.
• Take personal responsibility for service quality and guest satisfaction, ensuring high standards.
• Follow up on guest issues promptly to ensure satisfaction.
• Be proactive in suggesting alternatives to enhance guest experience.
• Develop harmonious relationships with all hotel departments.
• Attend events, shift briefings, and training to improve professional skills.

Skills

Front Office

Guest Services

Communication skills

English (written & spoken)

Luxury hotel experience

Education

College diploma in hotel management or related field

Tools

Front Office Systems

Job description

Job Location: Qasr Al Sarab Desert Resort By Anantara Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, PBX System, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Luxury hotel experience is must
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken