Guest Service Center Agent

Anantara; Abu Dhabi; On-site; AED 134,000 - 179,000; Full time

Job summary

Anantara Abu Dhabi is seeking a Guest Service Center Agent to deliver exceptional service to guests at our luxury property. The role requires a welcoming demeanor, strong product knowledge, and the ability to manage inquiries via PBX and front desk interfaces.

Ideal candidates hold a college diploma in hotel management, have Front Office experience, and demonstrate excellent English communication. Join a world-class team in Abu Dhabi for a dynamic guest-centric career.

Qualifications

• College diploma in hotel management or related field.
• Experience in Front Office or Guest Services.
• Luxury hotel experience is a must.
• Good communication skills.
• Good English skills, both written and spoken.

Responsibilities

• To anticipate guest needs and handle inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, PBX System, including room types, rates, features and facilities, outlets, promotions, spa and fitness facilities.
• Take personal responsibility for service quality and follow up on issues related to guest satisfaction in a timely manner.
• Attend hotel events, daily shift briefings and training to improve professional skills.

Skills

Good communication skills

Good English skills

Education

College diploma in hotel management or related field

Tools

Front Office Systems

Job description

## Guest Service Center AgentApply: Abu Dhabi, United Arab Emirates: Full time: Posted Today: JR101497**Job Location:**Qasr Al Sarab Desert Resort By AnantaraAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. * To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.* To have a complete knowledge of the hotel product, PBX System, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.* To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.* Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.* To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.* To develop a close and harmonious working relationship with all hotel departments,* To attend hotel events, daily shift briefings and training to improve professional skills.**Qualifications:*** College diploma in hotel management or related field* Previous experience in Front Office or Guest Services* Luxury hotel experience is must* Good Communication skills* Experience with Front Office Systems* Good English skills, both written and spoken