Guest Service Agent

Minor Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a guest-focused team member for Desert Islands Resort & Spa by Anantara in Abu Dhabi. The role centers on anticipating guest needs, providing attentive service, and maintaining a high standard of hospitality across outlets and spa facilities.

Ideal candidates will know hotel products, rates, and promotions, and collaborate across departments to ensure guest satisfaction.

Qualifications

• Provide attentive guest service and handle inquiries.
• Know hotel products, rooms, rates, outlets, spa and health club.
• Collaborate with hotel departments to ensure guest satisfaction.

Responsibilities

• Anticipate guest needs and handle guest inquiries.
• Develop complete knowledge of hotel products and services.
• Maintain service attitude and meet highest standards.
• Ensure timely follow-up on guest satisfaction issues.
• Be proactive and suggest alternatives to enhance guest experience.
• Build harmonious relationships with hotel departments.
• Attend events, shift briefings, and training.

Skills

Guest service

Attentive listening

Proactive thinking

Job description

Job Description:

Job Location:

Desert Islands Resort & Spa by Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Requirements: