Guest Services Center Agent

Minor Hotels; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Anantara Downtown Dubai is seeking a guest services professional to join our luxury hotel team. You will anticipate guest needs, answer inquiries, and uphold the refined service standards that define Anantara.

The role focuses on thorough product knowledge, smooth PBX operation, and seamless collaboration with all departments to deliver memorable experiences for our guests.

Responsibilities

• Anticipate guest needs and handle inquiries with Anantara hospitality.
• Maintain knowledge of the hotel product and PBX system, including room types, rates, features and facilities, outlets and promotions, spa and health club, and other Anantara properties.
• Take personal responsibility for service and attitude to meet the highest Anantara standards.
• Address all issues related to guest satisfaction with timely follow-up.
• Be proactive by suggesting alternatives that meet guest needs and enhance the Anantara experience.
• Develop a close, harmonious working relationship with all hotel departments.
• Attend hotel events, daily shift briefings, and training sessions to develop professional skills.

Job description

Job Location:
Anantara Downtown Dubai
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• Maintain complete knowledge of the hotel product and PBX system, including room types, rates, related features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Take personal responsibility for the service and attitude with which guest service is delivered, ensuring that it consistently meets the highest Anantara standards.
• Take personal responsibility for addressing all issues related to guest satisfaction and ensure timely follow-up.
• Be proactive and innovative by suggesting alternatives that meet guest needs and enhance their Anantara experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Attend hotel events, daily shift briefings, and training sessions to continuously develop professional skills.