Guest Experience Agent

Minor Hotels; Abu Dhabi; On-site; AED 50,000 - 84,000; Full time

Job summary

Minor Hotels is seeking a guest services professional for Desert Islands Resort & Spa by Anantara in Abu Dhabi, UAE. The role focuses on delivering warm, personalized hospitality, assisting guests with requests, and maintaining high service standards to ensure memorable experiences.

The ideal candidate will have strong English communication skills, a friendly demeanor, and the ability to work well in a team, with additional language abilities considered an asset in a luxury resort setting.

Qualifications

• Previous experience in a similar role within the hospitality industry is an advantage.
• Excellent communication and customer service skills.
• A friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are an advantage.
• Professional appearance and the ability to work well in a team.

Responsibilities

• Welcome guests and ensure a warm and memorable arrival experience.
• Assist guests with their requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure any concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain high standards of guest service and satisfaction.
• Build positive relationships with guests and anticipate their needs.
• Promote hotel facilities and services to enhance the guest experience.

Skills

Communication skills

Customer service

Team player

Languages

Job description

Job Description:

Job Location:

Desert Islands Resort & Spa by Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

• Welcome guests and ensure a warm and memorable arrival experience.
• Assist guests with their requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure any concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain high standards of guest service and satisfaction.
• Build positive relationships with guests and anticipate their needs.
• Promote hotel facilities and services to enhance the guest experience.

Requirements

• Previous experience in a similar role within the hospitality industry is an advantage.
• Excellent communication and customer service skills.
• A friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are an advantage.
• Professional appearance and the ability to work well in a team.