Luxury Guest Services Agent - Front Desk

Tourism Investment Assets - Sole Proprietorship L.L.C; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a Front Office/Guest Services professional for the Qasr Al Sarab Desert Resort in the United Arab Emirates. You will anticipate guest needs, manage inquiries, and maintain knowledge of hotel products and services to ensure memorable guest experiences.

The role requires experience in luxury hospitality, strong English communication, and familiarity with front office systems. Join a team dedicated to exceptional hospitality and guest satisfaction.

Qualifications

• Experience in Front Office or Guest Services is required.
• Strong communication skills are essential.
• Proficiency in English, written and spoken, is required.

Responsibilities

• Anticipate guest needs and handle inquiries with attentiveness.
• Maintain comprehensive knowledge of hotel products, PBX, room types, rates, facilities, F&B outlets, spa, and other Anantara properties.
• Take personal responsibility for service quality and guest satisfaction, ensuring high standards.
• Follow up on guest issues promptly to ensure satisfaction.
• Be proactive in suggesting alternatives to enhance guest experience.
• Develop harmonious relationships with all hotel departments.
• Attend events, shift briefings, and training to improve professional skills.

Skills

Front Office

Guest Services

Communication skills

English (written & spoken)

Luxury hotel experience

Education

College diploma in hotel management or related field

Tools

Front Office Systems

Job description

Anantara Hotels & Resorts is seeking a Front Office/Guest Services professional for the Qasr Al Sarab Desert Resort in the United Arab Emirates. You will anticipate guest needs, manage inquiries, and maintain knowledge of hotel products and services to ensure memorable guest experiences.

The role requires experience in luxury hospitality, strong English communication, and familiarity with front office systems. Join a team dedicated to exceptional hospitality and guest satisfaction.