Guest Experience Agent

Anantara Group; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

Anantara Hotels & Resorts in Abu Dhabi seeks a Guest Experience Agent to welcome guests and ensure a warm, memorable arrival. You will assist with requests, inquiries and special arrangements, coordinating with other departments to smooth guest experiences.

Ideal candidates have hospitality experience, excellent communication and a friendly, positive attitude. Proficiency in English is essential, with additional languages an advantage; you will promote hotel facilities and services to enhance

Qualifications

• Experience in hospitality is advantageous.
• Excellent communication and customer service skills.
• Friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are an advantage.

Responsibilities

• Welcome guests and ensure a warm, memorable arrival experience.
• Assist guests with requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Promote hotel facilities and services to enhance the guest experience.

Skills

Hospitality experience

Customer service

English fluency

Team player

Job description

## Guest Experience AgentApply: Abu Dhabi, United Arab Emirates: Full time: Posted Today: JR115638**Job Location:**Desert Islands Resort & Spa by AnantaraAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. **Key Responsibilities:*** Welcome guests and ensure a warm and memorable arrival experience.* Assist guests with their requests, inquiries, and special arrangements.* Follow up on guest feedback and ensure any concerns are handled promptly.* Coordinate with other departments to ensure smooth guest experiences.* Maintain high standards of guest service and satisfaction.* Build positive relationships with guests and anticipate their needs.* Promote hotel facilities and services to enhance the guest experience. **Requirements:*** Previous experience in a similar role within the hospitality industry is an advantage.* Excellent communication and customer service skills.* A friendly, positive attitude with a passion for guest satisfaction.* Good command of English; additional languages are an advantage.* Professional appearance and the ability to work well in a team.