Front Office Receptionist - Hotel Guest Services

Accor Group; Dubai; On-site; AED 60,000 - 85,000; Full time

Benefits offered by this job

Discounted rates at Accor properties

Learning and development programs via-

Opportunities for growth within Accor

Planet 21 CSR initiatives

Job summary

Accor is seeking a friendly, professional Front Office Receptionist to support hotel operations in Dubai, United Arab Emirates. The role focuses on welcoming guests, managing check-ins and check-outs, handling reservations, processing payments, and ensuring that every guest receives attentive and efficient service throughout their stay.

The ideal candidate will hold a University Degree in Hotel Management and have at least one year of experience in a 4- or 5-star hotel.

Qualifications

• University Degree in Hotel Management.
• Minimum 1 year of experience in a similar position within a 4- or 5-star hotel.
• Strong customer service and guest relations skills.
• Proficient in handling check-ins/check-outs and guest billing.

Responsibilities

• Welcome guests and provide a professional first impression.
• Register arriving guests and complete check-in procedures.
• Process check-outs promptly and maintain courteous service.
• Update guest profiles and reservation information in the system.
• Handle walk-in and phone reservations and provide accurate information.
• Maintain accurate guest records and assist with cashiering and night audit duties.

Skills

Customer service

Guest relations

Verbal communication

Interpersonal abilities

Professional appearance

Organization

Attention to detail

Teamwork

Prioritization

Conflict handling

Education

Bachelors in Hotel Management

Job description

Front Office Receptionist - Hotel Guest Services Job Snapshot - Role: Front Office Receptionist - Location: Dubai, United Arab Emirates - Industry: Hospitality - Function: Front Desk-Reception - Experience: Minimum 1 year in a similar role at a 4- or 5-star hotel - Job Type: Full Time - Work Arrangement: On-site

Accor is seeking a friendly, professional, and service-oriented Front Office Receptionist to support hotel operations in Dubai, United Arab Emirates. The role focuses on welcoming guests, managing check-ins and check-outs, handling reservations, processing payments, and ensuring that every guest receives attentive and efficient service throughout their stay. As part of the Front Office team, the successful candidate will coordinate guest requests, maintain accurate records, assist with cashiering and night audit duties, and support smooth communication between shifts and hotel departments. The position requires a University Degree in Hotel Management and at least one year of relevant experience in a 4- or 5-star hotel.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Hospitality - Function: Front Desk-Reception - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• Guest Check-In and Check-Out - Welcome guests warmly upon arrival and provide a professional first impression of the hotel.
• Register arriving guests and complete check-in procedures accurately and efficiently.
• Process guest check-outs promptly while maintaining a courteous and helpful approach.
• Update guest profiles and reservation information in the hotel computer system following check-in.
• Prepare daily arrivals, including room allocations, amenities, and special guest requests.
• Issue guest room key cards and maintain appropriate controls to protect guest security.
• Ensure departing guests receive efficient assistance and a positive final impression.
• Maintain accurate records of guest arrivals, departures, and relevant service requirements.

Reservations and Room Information

• Handle walk-in reservations at the Front Office counter.
• Process telephone reservations when the Room Reservations department is closed.
• Maintain working knowledge of hotel room rates, rate codes, packages, market segments, and applicable discounts.
• Provide accurate information about room availability and reservation options.
• Review daily occupancy, group movements, hotel functions, and VIP arrivals.
• Coordinate room allocation requirements and special arrangements with relevant departments.
• Follow established hotel procedures when processing reservation requests.

Guest Relations and Service Excellence

• Provide friendly, courteous, and attentive service to all hotel guests.
• Respond promptly to guest enquiries, requests, and concerns.
• Maintain regular contact with guests to identify and resolve service-related issues.
• Handle routine guest complaints professionally and communicate unresolved matters to management.
• Coordinate with relevant hotel departments to ensure timely follow-up on guest requests.
• Assist guests with information about hotel services and facilities.
• Receive and communicate guest messages, mail, and packages accurately.
• Maintain a positive, welcoming, and helpful attitude throughout daily operations.

Front Office Cashiering and Financial Transactions

• Perform assigned Front Office cashiering responsibilities.
• Process guest payments and settlement transactions upon departure.
• Handle foreign exchange transactions according to hotel policies and procedures.
• Assist with night audit activities when assigned.
• Maintain accurate transaction records and follow established financial controls.
• Handle guest safe deposit boxes in accordance with hotel procedures.
• Support accurate guest billing and payment processing.
• Report unusual transactions or financial concerns to the appropriate manager.

Daily Front Office Operations

• Review the Front Office logbook at the beginning of each shift.
• Identify outstanding matters, pending requests, and special assignments requiring attention.
• Monitor daily hotel occupancy, guest arrivals, departures, VIPs, groups, and scheduled functions.
• Assist at the Information Counter, Foreign Exchange desk, Night Audit, or Business Centre when assigned.
• Check Front Office equipment and report operational concerns.
• Maintain the cleanliness, organization, and professional appearance of the reception area.
• Support the smooth execution of daily Front Office activities.
• Report significant operational developments to the Assistant Front Office Manager or Front Office Manager.

Shift Handover and Communication

• Maintain and update the Front Office logbook with relevant operational information.
• Record guest requests, complaints, outstanding issues, and follow-up actions.
• Ensure important information is communicated clearly to the incoming shift.
• Coordinate with colleagues to maintain continuity of guest service.
• Follow up on unresolved matters and provide updates to the appropriate team members.
• Maintain effective communication with supervisors and other hotel departments.

Safety and Emergency Awareness

• Follow hotel accident prevention policies and safety procedures.
• Maintain awareness of established fire safety and emergency response procedures.
• Understand applicable first aid procedures and reporting requirements.
• Report unusual occurrences, incidents, or safety concerns to management.
• Follow guest security procedures, including appropriate control of room key cards and safe deposit boxes.
• Support a safe and secure environment for guests and colleagues.

Professional Standards

• Maintain a smart, well-groomed, and professional appearance.
• Demonstrate a friendly and cheerful attitude when interacting with guests and colleagues.
• Follow hotel service standards and Front Office operating procedures.
• Remain attentive to guest needs during busy operational periods.
• Perform assigned duties responsibly and efficiently.
• Contribute to a positive and welcoming hotel environment.

Required Qualifications and Experience

• University Degree in Hotel Management.
• Minimum 1 year of experience in a similar position within a 4- or 5-star hotel.
• Practical understanding of hotel Front Office operations.
• Familiarity with guest check-in and check-out procedures.
• Ability to manage guest enquiries, reservations, and service requests professionally.
• Understanding of Front Office cashiering and guest billing responsibilities.
• Ability to maintain accurate guest records and operational information.

Essential Skills and Competencies

• Strong customer service and guest relations skills.
• Professional verbal communication and interpersonal abilities.
• Friendly, courteous, and welcoming personality.
• Ability to handle guest complaints calmly and effectively.
• Good organizational skills and attention to detail.
• Ability to coordinate with different hotel departments.
• Accuracy in guest registration, cashiering, and record management.
• Ability to prioritize responsibilities during busy shifts.
• Strong teamwork and communication skills.
• Professional appearance and positive attitude.
• Commitment to guest satisfaction and service quality.

Employee Benefits and Career Development

Accor offers employees access to a range of benefits and professional development opportunities, including:

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning and development programs through Accor Academies.
• Opportunities for professional growth within the hotel and across Accor 's international network.
• Participation in Corporate Social Responsibility initiatives, including Planet 21.

About Accor

Accor is an international hospitality group with more than 45 brands, approximately 5,500 hotels, 10,000 restaurants, and lifestyle destinations. The group brings together hospitality brands that focus on memorable guest experiences, responsible operations, and opportunities for employee development. At Accor, employees are known as Heartists, reflecting the belief that hospitality is driven by genuine care, thoughtful service, and meaningful human connections. The company encourages employees to develop their skills, explore career opportunities, and contribute to positive experiences for guests, colleagues, and the wider community. Joining Accor as a Front Office Receptionist offers the opportunity to contribute directly to guest satisfaction while developing practical hospitality experience within an international hotel network.