Front Desk Agent

Flip retail; Abu Dhabi; On-site; AED 45,000 - 71,000; Full time

Job summary

Emirates Royal Residence in Abu Dhabi seeks a Front Desk Agent to join our luxury hotel team. You will greet guests, check them in and out, register arrivals, and respond to requests with warmth and professionalism.

The role requires a neat, professional appearance, excellent communication skills, and prior experience in a deluxe hotel. You will coordinate with housekeeping, handle guest payments, and assist with enrollment cards when needed.

Qualifications

• Secondary school diploma or appropriate matching.
• Previous experience in the exact same role in a deluxe hotel is required.
• Well-groomed, professional look.
• Impressive written and verbal communication skills.
• Literacy with the ability to stand for extended durations.

Responsibilities

• Sign in arriving guests and check out departing guests in a friendly, caring manner.
• Register visitors on arrival and assign rooms when needed.
• Assist guests with enrollment cards and special requests.
• Process guest payments and handle billing or currency exchange as needed.
• Coordinate room status updates with housekeeping and monitor late check-outs or early check-ins.
• Respond to guest inquiries and provide information or escalate to appropriate staff.

Skills

Communication skills

Customer service

Professional appearance

Multitasking

Education

Secondary school diploma

Job description

Front Desk Agent

Position: Front Desk Agent (Full-time # 530342)

Property/Workplace: Emirates Royal Residence, Abu Dhabi.

Area: Abu Dhabi, United Arab Emirates.

Responsibilities

• Obligations.Sign in the getting here guest as well as check out the leaving guests in a friendly and also caring manner according to the criteria.
• Upon sign in, register visitor and also appoint areas.
• Fit unique requests whenever possible.
• If required, assist visitors in finishing the enrollment cards.
• Usage symptomatic selling methods to market areas and to promote various other solutions of the hotel.
• Validate the visitor's method of settlement and also comply with established credit-checking treatments or refer cash money handling repayment to cashiers.
• Upon separation of visitors, process the guest check out treatments.
• Get repayment from visitors.
• Clear up the visitor account and also give duplicate of the billing.
• Manage all front office cashiers' deals such as publishing costs to visitors and trading foreign money according to the procedures. At the end of change, stabilize their money float.
• Respond to all guest requests and also inquiries in a pleasant and also caring fashion, whether by telephone or face to face, provide/receive info and takes suitable activities or refer the matters to the relevant persons to take care of.
• It might be as well as not inclusive of releasing a safe deposit box, handling messages or managing a complaints.
• Coordinate space status updates with the housekeeping department by notifying them of late check-outs, early check-ins as well as special demands.
• Possess a functioning expertise of the space reservation treatments.

Skills & demands

• Secondary school diploma or appropriate matching.
• Previous experience in the exact same role in a deluxe hotel is called for.
• Well-groomed, specialist look.
• Impressive composed and verbal interaction skills.
• Literate active, as well as able to mean extended durations.

Marketed: 06 Jul 2022 Arabian Standard Time.

Applications close: 31 Aug 2022 Arabian Standard Time.