Guest Services Associate: Warm Welcome & Local Insights

Hilton; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Abu Dhabi is seeking a friendly Receptionist to ensure seamless check-in and check-out while delivering the warm hospitality Hilton is known for. You’ll greet guests, assist with room assignments, and provide information on services and local attractions.

This role emphasizes guest satisfaction, upselling hotel amenities, and coordinating with other teams to create memorable stays for every guest.

Responsibilities

• Greet guests upon arrival and complete check-in.
• Process departures, verify charges and issue receipts.
• Provide hotel and local information to assist guests.
• Upsell hotel amenities to maximize revenue.
• Respond to guest requests with timely, courteous service.

Job description

Hilton in Abu Dhabi is seeking a friendly Receptionist to ensure seamless check-in and check-out while delivering the warm hospitality Hilton is known for. You’ll greet guests, assist with room assignments, and provide information on services and local attractions.

This role emphasizes guest satisfaction, upselling hotel amenities, and coordinating with other teams to create memorable stays for every guest.