Guest Service Agent

Fivehotelsandresorts; Dubai; On-site; AED 16,000 - 19,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a Guest Services Agent to deliver exceptional experiences across our luxury destinations. You will warmly welcome guests, handle requests, and ensure seamless service across front desk and communications.

Ideal candidates have 1–2 years in a luxury hotel, outstanding English, strong communication, time management, and a proficient knowledge of Opera PMS. A polished appearance and team spirit are essential.

Qualifications

• 1–2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences.
• Fluency in English; additional languages are a plus.
• Excellent communication, both verbal and written; able to connect with guests and stakeholders.

Responsibilities

• Extends a warm welcome to all Guests and addresses service needs with care.
• Answers and documents guest requests and concerns via multiple channels.
• Operates the telephone switchboard and manages wake-up calls with precision.
• Records and relays messages, ensuring clear communication for follow-up.
• Logs guest requests in the system and coordinates with Departments for swift resolutions.
• Provides Guests with information about room features, amenities and local attractions.
• AssistsGuests with WiFi access and navigating room entertainment systems.
• Adheres to FIVE’s policies, grooming standards and confidentiality of information.
• Fosters positive relationships with Guests and team members to support a vibrant team environment.
• Ensures compliance with Forbes standards and delivers services exceeding expectations.

Skills

Communication

Leadership

Organisational skills

Time management

Multi-tasking

Interpersonal skills

Attention to detail

Grooming standards

Opera PMS

Tools

Opera PMS

Job description

Dubai, United Arab Emirates | Posted on 08/17/2026

Are You Readyfor a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptiveby Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality andSetting the Gold Standard across the Industry.

Join the FIVETribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have ExcellentCommunication, Leadership and Organisational Skills. As an Astute Creative andCritical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ AttitudeCoupled with An Inherent Flair for Taking Ownership Makes You a HighlyMotivated Go-Getter.

Your Outgoing and Approachable Nature enables you toSeamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring thatTheir and Your Journey at FIVE is nothing short of Sensational. Joining ourFront Office Team as a Guest Services AgentwillEmpower you to deliver Exceptional Experiences across our award-winningLifestyle Destinations. Jump on Board and Unlock your Potential in a BuzzingEnvironment that will take your Career to New Heights!

Compensation

• A fixed monthly salary ofAED 1,600offered as part of this exciting career opportunity.

What We’reLooking For

• A proventrack record of 1-2 years in a Luxury Hotel environment in a similar role,delivering sensational Guest Experiences synonymous with FIVE's award-winningService Quality.
• Impeccablecommunication skills, both verbal and written, with fluency in English(Additional languages are a Plus).
• ExceptionalTime Management and Multi-Tasking skills to oversee a busy kitchen and delivera ‘FIVE-Star’ Experience for our guests.
• Computerliteracy, with a mastery of Word, Excel, and Outlook, while possessing anexceptional knowledge of Hotel PMS, specifically Opera.
• Aprofessional, Insta-Worthy Appearance, always adhering to FIVE’s GroomingStandards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Excellentinterpersonal skills to engage effectively with Guests, FIVE Tribe Members, andstakeholders.
• SensationalTeamwork and Collaboration skills to work effectively within a group and acrossdepartments with Fellow ‘FIVERs.’
• Previousexperience in Forbes or Leading Quality Assurance (LQA)-Rated properties willbe Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
• AProactive Nature, coupled with a meticulous Eye for Detail, ensuring everyaspect of the Operation is curated to perfection.
• Flexibilityto work a variety of shifts, including weekends and holidays, based on therequirements of the Hotel.
• A hands-onattitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Extends a Warm ‘FIVE-Styled’welcome to all Guests, displaying Genuine Appreciation and addressing theirservice needs with Exceptional Care and Attention.
• Meticulously Answers and DocumentsGuest Requests, enquiries, and concerns via multiple communication channels,ensuring Accurate and Timely responses.
• Operates the telephone SwitchboardEfficiently, managing wake-up calls and directing incoming calls to theappropriate Departments with Top-Notch Precision.
• Records and relays messagesAccurately, maintaining Precise Communication records for reference andfollow-up purposes, ensuring a ‘FIVE-Star’ Guest Experience.
• Logs Guest Requests or Issuesinto the computer system, coordinating with relevant Departments to ensure Swiftresolutions.
• Provides Guests with ComprehensiveInformation about FIVE’s room features, amenities, and local attractions ofinterest.
• Assists Guests with Accessingthe WiFi and Navigating Guest Room Entertainment Systems as needed.
• Adheres to FIVE’s Policiesand Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.
• Upholds the Confidentialityof Proprietary Information and always protects FIVE’s company’s assets.
• Fosters positive Relationshipswith all ‘FIVERs’, contributing to the Buzzing and Energised Team Environmentthat supports Collaborative Efforts.
• Champions Compliance with ForbesStandards and Guidelines, delivering services that Exceed Expectations.
• Demonstrates the ability toRead and Verify Information Accurately in various formats, accommodatingguests' needs with a Professional Demeanour.
• Fulfils any otherreasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the SmoothOperation of Guest Services.

The Team

‘FIVERs’ are Culturedyet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As aFIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it tocreate Insta-Perfect Experiences for our Guests that keeps them Coming Back forMore. If you Dream of being surrounded by Like-Minded Individuals who shareyour Passion for Delivering Unforgettable Moments that last a Lifetime – then LookNo Further and Unleash your Next-Level Potential.

FIVE is aleader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinationsbeing the first and only Hotels in the UAE to obtain the InternationalRenewable Energy Certificates (I-REC) for achieving 100% renewable electricityfor 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos hasled to a completely LEED Platinum-certified operational hospitality portfolio.FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated SmartBuildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achievedan impressive 84 Points under LEED v4's BD+C's rating system, making itone of just five hotels worldwide to receive Platinum Certification. FIVEillustrates its Commitment to making ‘Sustainability without Compromise onLuxury Living’ central to its Future Vision, withFIVE LUXE already on track to acquire LEED Platinum(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scopeof Sustainability Strategy permeating Operations, Governance and Community.

An EqualOpportunity Employer

The FIVETribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committedto Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer.Accordingly, FIVE does not discriminate based on disability, race, age, sex,gender, sexual orientation, ethnicity, religion or belief, nationality, maritalstatus, or any other basis protected under national or local laws. Ranked 10thon the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVETribe is more than a group of people working together – it is a Family bondedby common Values andGoals, Celebrating People, Culture and Diversity.

AboutFIVE Hotels and Resorts

FIVE Hotelsand Resorts prides itself on being Disruptively Different and Daringly Unique.Our Growing Portfolio of Lavish Destinations are the epitome of Glamour andExperiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVEJumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribemeans you are part of a team who Breaks Boundaries and offers UnbeatableNext-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts , 360-Degree Immersive Nightlife Venues? ...

Findout more here: fivehotelsandresorts.com