Concierge Manager

Fivehotelsandresorts; Dubai; On-site; AED 65,000 - 78,000; Full time

Job summary

FIVE Hotels and Resorts seeks a Concierge Manager to deliver sensational guest experiences across our luxury destinations. You will lead the Front Office team, engage with guests, and drive upselling of services while maintaining FIVE’s high service standards.

The role requires 1–2 years in a similar leadership position at a luxury hotel, outstanding communication, and a proactive, hands-on attitude. Weekend and holiday shifts are required to meet guest needs.

Qualifications

• 1–2 years in a similar leadership position at a luxury hotel, delivering guest experiences.
• Fluency in English; additional languages are a plus.
• Excellent communication, leadership and organisational skills.

Responsibilities

• Maintains a sensational service standard, delivering FIVE-styled service in a timely manner.
• Leads by example, advocates sound financial and business decisions with integrity.
• Serves as a key contact for guests and responds to inquiries efficiently.
• Provides first-in-class advice and booking services for guest inquiries (city tours, tickets, restaurants, etc.).
• Keeps up to date with hotel services and VIP requests.
• Ensures orderliness and safety guidelines in lobby and front door areas.

Skills

Communication

Leadership

Organizational skills

Guest service

Job description

Dubai, United Arab Emirates | Posted on 08/17/2026

Are You Ready for a Daring Challengewith The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotelsand Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standardacross the Industry.

Join the FIVE Tribe - and Get Ready toMake Waves.

The Candidate

A Driven Self-Starter, you have ExcellentCommunication, Leadership and Organisational Skills. As an Astute Creative andCritical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ AttitudeCoupled with An Inherent Flair for Taking Ownership Makes You a HighlyMotivated Go-Getter.

Your Outgoing and Approachable Nature enables you toSeamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring thatTheir and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a ConciergeManager will Empower you to deliver Exceptional Experiences across ouraward-winning Lifestyle Destinations. Jump on Board and Unlock your Potentialin a Buzzing Environment that will take your Career to New Heights!

Compensation

• A fixed monthly salary ofAED 6,400offered as part of this exciting career opportunity.

What We’re Looking For

• A proven track record of 1-2years in a similar leadership position at a Luxury hotel, deliveringsensational Guest Experiences synonymous with FIVE's award-winning ServiceQuality.
• AWelcoming and Enthusiastic Energy that sets the tone for a Sensational GuestExperience.
• An elevated and energeticConversationalist, engaging Guests with lively discussions.
• Next-Level Organisational andLeadership skills, effectively leading and inspiring the FIVE Tribe to NewHeights
• Impeccablecommunication skills, both verbal and written, with fluency in English(Additional languages are a Plus).
• A professional, Insta-WorthyAppearance, always adhering to FIVE’s Grooming Standards and maintaining apolished, ‘FIVE-Styled’ demeanour.
• Flexibility to work a varietyof shifts, including weekends and holidays, based on the requirements of theHotel.
• A hands-on attitude, fuelledby a ‘Can-Do!’ Spirit.

KeyResponsibilities

• Maintains a Sensational ServiceStandard that embraces time as the 'new' luxury, ensuring the delivery of'FIVE-Styled' service in a timely manner, exceeding the highest expectations -all while exuding the ‘Vibe at FIVE.’
• Utilises Boundary-Breakinginterpersonal and Communication Skills to confidently lead, influence, andencourage others.
• Leads by example by advocatingsound financial and business decision-making and demonstrating unwavering Honestyand Integrity.
• Serves as a key point ofcontact for Guests and efficiently responds to Guest enquiries.
• Provides First-in-Class adviceand booking services for a wide variety of Guest inquiries, including citytours, theatre tickets, restaurants, doctors, flight bookings, amongst others.
• Expertly stays up to date withall Hotel Services as well as daily VIP Requests and Special Events.
• Ensures Orderliness and SafetyGuidelines around the lobby and front door areas
• Projects a professional mannerwith an emphasis on Hospitality and Guest service
• Maintains a clean, healthy,and safe working area.
• Acts in accordance with FIVE’sPolicies and Procedures when working with Front-of-House equipment and propertymanagement systems, showcasing an Exceptional Commitment to Industry-Leadingstandards.
• Demonstrates an excellentknowledge of FIVE’s offerings, standards, and compliances.
• Maximises room occupancy and usesUpselling Techniques to promote FIVE’s services and facilities.
• Complies with hotel security,fire regulations, and all health and safety legislations, demonstrating a ‘FIVE-Star’Understanding of Health and Safety Regulations.
• Assists other Departments, asnecessary, showcasing a desire to Exceed Guest Expectations.

The Team

‘FIVERs’ are Cultured yet Chic, Confidentyet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ andapply it to create Insta-Perfect Experiences for our Guests that keeps them ComingBack for More. If you Dream of being surrounded by Like-Minded Individuals whoshare your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

FIVE is a leader in Sustainable LuxuryLiving and Hospitality, with its UAE-based Destinations being the first andonly Hotels in the UAE to obtain the International Renewable EnergyCertificates (I-REC) for achieving 100% renewable electricity for 2022. Thecompany's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to acompletely LEED Platinum-certified operational hospitality portfolio. FIVE PalmJumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive84 Points under LEED v4's BD+C and ID+C rating system, making it one of justfive hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitmentto making ‘Sustainability without Compromise on Luxury Living’ central to its FutureVision, withFIVE LUXEalready on track to acquire LEED Platinum (BD+C). These Achievements highlightFIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations,Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverseand Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVEdoes not discriminate based on disability, race, age, sex, gender, sexualorientation, ethnicity, religion or belief, nationality, marital status, or anyother basis protected under national or local laws. Ranked 10th on the GreatWorkplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is morethan a group of people working together – it is a Family bonded by common Valuesand Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels andResorts

FIVE Hotels and Resorts prides itselfon being Disruptively Different and Daringly Unique. Our Growing Portfolio ofLavish Destinations are the epitome of Glamour and Experiential Luxury, andcurrently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurichand FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a teamwho Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’saward-winning Hotels, Dining Concepts, and 360-Degree Immersive NightlifeVenues. As part of the Accomplished FIVE Tribe, you will be part of a group ofHigh Achievers who Fearlessly Challenge Conventions on a Global Stage.

Findout more here: fivehotelsandresorts.com