Guest Service Agent

FIVE Hotels and Resorts; Dubai; On-site; AED 15,000 - 21,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai seeks a Guest Services Agent to deliver exceptional experiences across lifestyle destinations. You will greet guests, manage requests via multiple channels, and coordinate with departments to resolve issues swiftly.

The role requires 1–2 years in a luxury hotel, fluent English, strong multitasking, and Opera PMS expertise. Join a dynamic team delivering Five-Star hospitality with a polished, professional presence.

Qualifications

• 1–2 years in a luxury hotel guest services role.
• Fluent English (verbal and written).
• Proficient in hotel PMS Opera.
• Strong time management and multitasking abilities.

Responsibilities

• Extends a warm, Five-styled welcome to guests with exceptional care.
• Documents and responds to guest requests via multiple channels.
• Operates the hotel telephone switchboard and directs calls to departments.
• Records messages accurately and maintains clear communication logs.
• Logs guest requests into the system and coordinates with departments for swift resolutions.
• Informs guests about room features, amenities and local attractions.
• Assists guests with WiFi access and guest room entertainment navigation.
• Adheres to FIVE policies and grooming standards and maintains a polished appearance.
• Protects proprietary information and assets; supports a buzzworthy teamwork environment.
• Complies with Forbes standards and delivers services that exceed expectations.

Skills

Communication skills

Leadership

Organizational skills

Time management

Multitasking

Computer literacy

Opera PMS

Dress professionalism

Interpersonal skills

Teamwork

Forbes/LQA experience

Proactive attitude

Attention to detail

Shift flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Opera PMS

Job description

Dubai, United Arab Emirates | Posted on 08/17/2026

Are You Readyfor a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptiveby Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality andSetting the Gold Standard across the Industry.

Join the FIVETribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have ExcellentCommunication, Leadership and Organisational Skills. As an Astute Creative andCritical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ AttitudeCoupled with An Inherent Flair for Taking Ownership Makes You a HighlyMotivated Go-Getter.

Your Outgoing and Approachable Nature enables you toSeamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring thatTheir and Your Journey at FIVE is nothing short of Sensational. Joining ourFront Office Team as a Guest Services AgentwillEmpower you to deliver Exceptional Experiences across our award-winningLifestyle Destinations. Jump on Board and Unlock your Potential in a BuzzingEnvironment that will take your Career to New Heights!

Compensation

• A fixed monthly salary ofAED 1,600offered as part of this exciting career opportunity.
  

What We’reLooking For

• A proventrack record of 1-2 years in a Luxury Hotel environment in a similar role,delivering sensational Guest Experiences synonymous with FIVE's award-winningService Quality.
  
• Impeccablecommunication skills, both verbal and written, with fluency in English(Additional languages are a Plus).
  
• ExceptionalTime Management and Multi-Tasking skills to oversee a busy kitchen and delivera ‘FIVE-Star’ Experience for our guests.
  
• Computerliteracy, with a mastery of Word, Excel, and Outlook, while possessing anexceptional knowledge of Hotel PMS, specifically Opera.
  
• Aprofessional, Insta-Worthy Appearance, always adhering to FIVE’s GroomingStandards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  
• Excellentinterpersonal skills to engage effectively with Guests, FIVE Tribe Members, andstakeholders.
  
• SensationalTeamwork and Collaboration skills to work effectively within a group and acrossdepartments with Fellow ‘FIVERs.’
  
• Previousexperience in Forbes or Leading Quality Assurance (LQA)-Rated properties willbe Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
  
• AProactive Nature, coupled with a meticulous Eye for Detail, ensuring everyaspect of the Operation is curated to perfection.
  
• Flexibilityto work a variety of shifts, including weekends and holidays, based on therequirements of the Hotel.
  
• A hands-onattitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Extends a Warm ‘FIVE-Styled’welcome to all Guests, displaying Genuine Appreciation and addressing theirservice needs with Exceptional Care and Attention.
  
• Meticulously Answers and DocumentsGuest Requests, enquiries, and concerns via multiple communication channels,ensuring Accurate and Timely responses.
  
• Operates the telephone SwitchboardEfficiently, managing wake-up calls and directing incoming calls to theappropriate Departments with Top-Notch Precision.
  
• Records and relays messagesAccurately, maintaining Precise Communication records for reference andfollow-up purposes, ensuring a ‘FIVE-Star’ Guest Experience.
  
• Logs Guest Requests or Issuesinto the computer system, coordinating with relevant Departments to ensure Swiftresolutions.
  
• Provides Guests with ComprehensiveInformation about FIVE’s room features, amenities, and local attractions ofinterest.
  
• Assists Guests with Accessingthe WiFi and Navigating Guest Room Entertainment Systems as needed.
  
• Adheres to FIVE’s Policiesand Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.
  
• Upholds the Confidentialityof Proprietary Information and always protects FIVE’s company’s assets.
  
• Fosters positive Relationshipswith all ‘FIVERs’, contributing to a Buzzing and Energised Team Environmentthat supports Collaborative Efforts.
  
• Champions Compliance with ForbesStandards and Guidelines, delivering services that Exceed Expectations.
  
• Demonstrates the ability toRead and Verify Information Accurately in various formats, accommodatingguests' needs with a Professional Demeanour.
  
• Fulfils any otherreasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the SmoothOperation of Guest Services.
  

The Team

‘FIVERs’ are Culturedyet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As aFIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it tocreate Insta-Perfect Experiences for our Guests that keeps them Coming Back forMore. If you Dream of being surrounded by Like-Minded Individuals who shareyour Passion for Delivering Unforgettable Moments that last a Lifetime – then LookNo Further and Unleash your Next-Level Potential.

An EqualOpportunity Employer

The FIVETribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committedto Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer.Accordingly, FIVE does not discriminate based on disability, race, age, sex,gender, sexual orientation, ethnicity, religion or belief, nationality, maritalstatus, or any other basis protected under national or local laws. Ranked 10thon the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVETribe is more than a group of people working together – it is a Family bondedby common Values and Goals, Celebrating People, Culture and Diversity.

AboutFIVE Hotels and Resorts

FIVE Hotelsand Resorts prides itself on being Disruptively Different and Daringly Unique.We're Growing Portfolio of Lavish Destinations are the epitome of Glamour andExperiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVEJumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribemeans you are part of a team who Breaks Boundaries and offers UnbeatableNext-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,you will be part of a group of High Achievers who Fearlessly ChallengeConventions on a Global Stage.

Findout more here: fivehotelsandresorts.com