Front Desk Agent

Fivehotelsandresorts; Dubai; On-site; AED 19,000 - 21,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai, United Arab Emirates, is seeking a Front Desk Agent. You will greet guests, check them in, and deliver exquisite service aligned with our FIVE-Styled standards.

The role demands a proactive attitude, excellent communication, and the ability to upsell services while maintaining impeccable grooming and guest relations. Requirements include 1–2 years in a similar role, fluency in English (multilingual skills preferred), and proficiency with Word, Excel, Outlook and

Qualifications

• 1–2 years in a similar Front Office/Front Desk role delivering guest experiences.
• Fluent in English; multilingual skills are preferred.
• Proficient with Word, Excel, Outlook and Opera PMS.

Responsibilities

• Arrives to work promptly, maintaining a polished, FIVE-Styled appearance.
• Anticipates guests' needs and delivers Exquisite service to elevate satisfaction.
• Upsells services to enhance the FIVE experience and revenue opportunities.
• Logs and resolves guest complaints promptly and escalates when needed.
• Keeps grooming standards and front desk knowledge up to date.

Skills

Communication

Leadership

Organisational skills

English fluency

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Dubai, United Arab Emirates | Posted on 08/17/2026

Are You Ready for a Daring Challengewith The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotelsand Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standardacross the Industry.

Join the FIVE Tribe - and Get Ready toMake Waves.

The Candidate

A Driven Self-Starter, you have ExcellentCommunication, Leadership and Organisational Skills. As an Astute Creative andCritical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ AttitudeCoupled with An Inherent Flair for Taking Ownership Makes You a HighlyMotivated Go-Getter.

Your Outgoing and Approachable Nature enables you toSeamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring thatTheir and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front DeskAgent will Empower you to deliver Exceptional Experiences across ouraward-winning Lifestyle Destinations. Jump on Board and Unlock your Potentialin a Buzzing Environment that will take your Career to New Heights!

Compensation

• A fixed monthly salary ofAED 1,700offered as part of this exciting career opportunity.
  

What We’re Looking For

• A proven track record of 1-2 yearsin a similar role, delivering sensational Experiences synonymous with FIVE'saward-winning Service Quality.
  
• A Welcoming and EnthusiasticEnergy that sets the tone for a Sensational Guest Experience.
  
• An elevated and energeticConversationalist, engaging Guests with lively discussions.
  
• A steadfast desire to ImproveCustomer Satisfaction, showcasing a commitment to Industry-Leading Standards.
  
• Impeccable communication skills, both verbal andwritten, with fluency in English (Proficiencyin multiple languages is preferred).
  
• Computerliteracy, with a mastery of Word, Excel, and Outlook, while possessing anexceptional knowledge of Hotel PMS, specifically Opera.
  
• A Proactive Nature, coupled with a meticulous Eye forDetail, ensures every aspect of the Operation is perfectly curated
  
• Next-LevelOrganisational and Leadership skills, effectively leading and inspiringthe FIVE Tribe to New Heights
  
• ‘FIVE-Styled’ Visionary thinking by finding creativesolutions, while taking Ownership for all duties and tasks assigned.
  
• A teamwork-oriented mindset,fostering Collaboration and Cooperation among FIVE Tribe Members to achievecollective success.
  
• Flexibility to worka variety of shifts, including weekends and holidays, based on the requirementsof the Hotel.
  
• A hands-on attitude, fuelledby a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining apolished, ‘FIVE-Styled’ appearance.
  
• Anticipates and caters to Guests' needs, deliveringExquisite service that Elevates Guest Satisfaction.
  
• Strives for Top-Notch Service, embracing theDisruptive and Visionary approach that makes FIVE an Industry-Leading LifestyleDestination
  
• Ensures there are no complaints about the Front OfficeDepartment, consistently achieving the Highest Degree of Guest Satisfaction.
  
• Demonstrates Expert Knowledge of Room Types, HotelFacilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events,maintaining an Impeccable Level of Awareness.
  
• Stays informed about FIVE’s Leadership Team and theirRoles and Availability.
  
• Adheres to Legal Requirements regarding Fire Safety,Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level ofCompliance.
  
• Attendsrequired training sessions to stay at the Cutting Edge of their profession.
  
• Maintains a Clean and Glamorous work area by filingall paperwork on the spot, reflecting a Next-Level Commitment the role.
  
• Cultivates a First-in-Class understanding of Dubai'snational history, shopping areas, and places of interest.
  
• Creates a Sensational Experience by addressing Guestsby their names whenever appropriate.
  
• Upholds professional confidentiality, safeguardingFIVE's Trade Secrets with integrity.
  
• Resolves and logs Guest complaints promptly orescalates them to the appropriate managerial level.
  
• Checks Guests into the hotel with ‘FIVE-Styled’Precision, ensuring the Luxury Service that FIVE is renowned for.
  
• Complies with Legal Requirements by accurately copyingand filing Guest Passports upon arrival and adheres to various Country andCompany Procedures.
  
• Stays attunedto FIVE’s occupancy and average Room Rate, Month-To-Date, and Performanceagainst budget requirements.
  
• Maintains a ‘FIVE-Star’ Awareness of Concierge Desk,Business Center, Guest Relations, and Loyalty Club policies and procedures tooffer an Award-Winning Experience.
  
• Maintains Open Communication and shares informationabout previous and future shifts through the Front Office Logbook, enhancingthe 'Vibe at FIVE.’
  
• Actively participates in increasing FIVE’s revenue byengaging in Upselling, Walk-Ins, and offering Additional Services that Enhancethe FIVE Experience.
  
• Enforces FIVE’s credit policy, upholding the GoldStandard we're known for.
  
• Updates OPERA immediately with any changes,demonstrating a Commitment to staying Ahead of the Curve.
  
• Collaborateswith Reservations to ensure Reception is fully updated on the day’s arrivals,embracing the ‘FIVER’ spirit.
  
• Executes all tasks Efficiently and Thoroughly, in linewith our Award-Winning Expectations
  
• Manages any tasks assigned by the Front OfficeSupervisor, Duty Manager, or Front Office Manager, embodying the dedication ofa true FIVE Tribe Member.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confidentyet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ andapply it to create Insta-Perfect Experiences for our Guests that keeps them ComingBack for More. If you Dream of being surrounded by Like-Minded Individuals whoshare your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

An Equal Opportunity Employer

The FIVE Tribe represents over 70nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverseand Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVEdoes not discriminate based on disability, race, age, sex, gender, sexualorientation, ethnicity, religion or belief, nationality, marital status, or anyother basis protected under national or local laws. Ranked 10th on the GreatWorkplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is morethan a group of people working together – it is a Family bonded by common Valuesand Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels andResorts

FIVE Hotels and Resorts prides itselfon being Disruptively Different and Daringly Unique. Our Growing Portfolio of LavishDestinations are the epitome of Glamour and Experiential Luxury, and currentlyconsists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVELUXE. Joining our Exceptional FIVE Tribe means you are part of a team whoBreaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’saward-winning Hotels, Dining Concepts, and 360-Degree Immersive NightlifeVenues. As part of the Accomplished FIVE Tribe, you will be part of a group ofHigh Achievers who Fearlessly Challenge Conventions on a Global Stage.

Findout more here: fivehotelsandresorts.com