Guest Service Agent

Fairmont Hotels & Resorts; Dubai; On-site; AED 31,000 - 47,000; Full time

Benefits offered by this job

Discounted rates

Academy programs

Career growth

CSR involvement

Job summary

Accor in Dubai is seeking a Guest Service Agent to welcome guests from arrival to departure, ensuring a memorable stay and seamless check-in/out. You will greet guests, respond to requests and assist with up-selling of services and hotel facilities.

The role requires fluency in English and Arabic, prior hospitality experience (preferably in 5-star hotels), and immediate availability in the UAE. Join Accor and contribute to delivering exceptional guest experiences across our UAE properties.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas/certifications arerequired.
• Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
• Currently in UAE and willing to join immediately will be an advantage.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Skills

Service mindset

Multilingual English/Arabic

Upselling skills

Customer-oriented

Education

Bachelor's degree or diploma/certification

Tools

Opera / Opera Cloud

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
  

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelors or diplomas/certifications arerequired.
• Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
• Currently in UAE and willing to join immediately will be an advantage.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.