Guest Service Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 50,000 - 84,000; Full time

Job summary

Accor’s Mercure Abu Dhabi Downtown hires a Guest Service Agent to warmly welcome guests at check-in, handle inquiries, and assist with concierge duties. You will interact with multiple departments to ensure a seamless stay and deliver personalized recommendations.

The role requires fluency in English and Arabic, a hospitable attitude, and the ability to multitask in a fast-paced environment. A hospitality background and familiarity with Opera or similar POS systems are a plus.

Qualifications

• Fluent in English and Arabic; other languages beneficial
• Strong customer service orientation with a hospitality mindset
• Professional appearance and friendly demeanour with strong communication
• Detail oriented with ability to multitask in a fast paced environment
• Collaborative team player with a positive attitude
• Creative problem solving to address guest concerns effectively

Responsibilities

• Welcome and check-in guests, ensuring a smooth arrival experience
• Handle guest inquiries and requests promptly and efficiently
• Process check-outs and manage billing accurately
• Provide information about hotel amenities, local attractions, and services
• Interact with departments to ensure a seamless guest experience
• Assist with concierge duties and personalized recommendations
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Participate in training sessions and team meetings to improve service quality

Skills

Fluent English

Fluent Arabic

Customer service

Multitasking

Team player

Problem solving

Education

High school diploma

Hospitality degree a plus

Tools

Opera PMS

POS systems

Job description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience
• Handle guest inquiries and requests promptly and efficiently
• Process check-outs and manage billing accurately
• Provide information about hotel amenities, local attractions, and services
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Participate in training sessions and team meetings to enhance service quality.

Qualifications

• Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
• Strong customer service orientation with a passion for creating memorable guest experiences
• A friendly personality paired with professionalism and a high standard of personal presentation
• Detail-oriented with the ability to multitask in a fast-paced environment
• Collaborative team player with a positive attitude
• Creative problem-solving skills to address guest concerns effectively
• Proficiency in hotel management software, preferably Opera or similar POS systems
• Basic computer skills and ability to learn new technologies quickly
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of Brisbane City and surrounding areas to provide local recommendations
• High school diploma or equivalent; hospitality-related degree is a plus
• Previous experience in hospitality or customer service is preferred

Additional Information

Guest Service Agent for Mercure Abu Dhabi Downtown

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