Royal Service Centre Agent (Telephone Operator)

AccorHotel; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Career growth

CSR activities

Job summary

AccorHotel in Ras Al Khaimah is seeking a Royal Service Centre Agent to manage guest calls and coordinate with hotel departments to deliver exceptional service.

You will personalize guest interactions, promote hotel facilities, and maintain professional telephone etiquette to ensure timely resolutions. Opera knowledge is mandatory and multilingual abilities are a plus for serving diverse guests.

Qualifications

• Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE.
• Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus.
• Prior experience working with Opera is Mandatory.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts actions and opportunities clearly with strong networking skills.

Responsibilities

• Answer incoming calls promptly and professionally providing exceptional service and ensuring all guest inquiries and requests are handled efficiently.
• Act as the central point of contact for guests coordinating with various hotel departments to ensure seamless communication and timely resolution of requests.
• Take initiative to personalize each guest interaction creating memorable experiences and exceeding guest expectations.
• Promote hotel facilities services and special offerings identifying opportunities to enhance the guest experience and satisfaction.
• Maintain a courteous friendly and professional telephone manner while adhering to hotel standards and procedures.
• Accurately record and relay messages requests and service follow-ups to ensure guest needs are met promptly and effectively.

Skills

Multilingual communication (Arabic,-G0

Tools

Opera

Job description

Royal Service Centre Agent

First impressions are everything! As a Telephone Operator you will take care of the guests by answering to all the calls in our Royal Service Centre.

What you will be doing:

• Answer incoming calls promptly and professionally providing exceptional service and ensuring all guest inquiries and requests are handled efficiently
• Act as the central point of contact for guests coordinating with various hotel departments to ensure seamless communication and timely resolution of requests
• Take initiative to personalize each guest interaction creating memorable experiences and exceeding guest expectations
• Promote hotel facilities services and special offerings identifying opportunities to enhance the guest experience and satisfaction
• Maintain a courteous friendly and professional telephone manner while adhering to hotel standards and procedures
• Accurately record and relay messages requests and service follow-ups to ensure guest needs are met promptly and effectively

Qualifications :

Your experience and skills include:

• Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
• Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts actions and opportunities clearly with strong networking skills

Additional Information :

What is in it for You:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Additional information

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo!

#BELIMITLESS

Remote Work :

No

Employment Type :

Full-time