Guest Service Agent

Novotel Hotels; Abu Dhabi; On-site; AED 36,000 - 58,000; Full time

Job summary

Accor is seeking a Guest Service Agent for our Abu Dhabi property. You will welcome guests, check in/out, manage cashiering and assist with inquiries to ensure a memorable stay.

Fluency in English is required; Opera PMS experience is a plus. A bachelor’s degree or diploma and relevant hospitality experience are expected, with a focus on guest satisfaction and personalized service.

You will thrive in a caring team, uphold brand standards, and contribute to everyday hospitality with heart.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera & PMS or a related system.
• Fluency in English
• Bachelor's or diplomas/certifications are required.
• Relevant hospitality experience is a must.

Responsibilities

• Welcomes guests from arrival to departure.
• Manages front desk tasks: reception, check-in/out, cashiering, FX.
• Provides high-quality service to maximize guest satisfaction.
• Anticipates guest needs and handles complaints promptly.
• Maintains a clean and orderly front desk area.

Skills

Customer service

Guest relations

Cashiering

Education

Bachelor's degree

Tools

Opera PMS

Job description

Job Description:

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure
• Maintain cashier float and ensure accurate daily report of all money received
• Contributes to guests' permanent satisfaction by providing high-quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Ensure front desk work area is kept clean and in an orderly state at all times.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera & PMS or a related system.
• Fluency in English
• Bachelors or diplomas/certifications are required.
• Relevant experience is a must within Hotel industry.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.