Reservations Agent

Pullman Hotels & Resorts; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Accor in Dubai is seeking a professional Reservations Agent to handle room reservations via telephone, email and online channels, delivering personalized service while meeting occupancy and revenue targets.

The ideal candidate has a Bachelor's in Hotel or Tourism Management, at least 2 years' experience, strong English, and proficiency in MS Excel, Word and PowerPoint.

Qualifications

• Bachelor's degree in Hotel or Tourism Management or equivalent.
• Minimum 2 years of experience in a similar capacity.
• Strong reading, writing and spoken English skills.
• Proficient in MS Excel, Word, PowerPoint and relevant systems.

Responsibilities

• Handle room reservation inquiries, bookings, modifications, and cancellations efficiently.
• Provide accurate information on room availability, rates, packages, and hotel facilities.
• Maintain accurate guest and reservation records in the hotel PMS/booking system.
• Respond promptly and professionally to calls, emails, and online booking requests.
• Upsell room categories, packages, and additional hotel services to maximize revenue.
• Coordinate with Front Office, Sales, Housekeeping, and other departments to ensure smooth guest service.
• Follow hotel reservation policies and achieve departmental targets for occupancy, revenue, and guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Education

Bachelor's degree in Hotel or Tourism Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description:

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our reservations team. The successful candidate will be responsible for handling room reservation inquiries and bookings through telephone, email, online channels, and other communication platforms. The role requires excellent communication skills, attention to detail, and the ability to provide personalized service while achieving hotel revenue and occupancy objectives.

• Handle room reservation inquiries, bookings, modifications, and cancellations efficiently.
• Provide accurate information on room availability, rates, packages, and hotel facilities.
• Maintain accurate guest and reservation records in the hotel PMS/booking system.
• Respond promptly and professionally to calls, emails, and online booking requests.
• Upsell room categories, packages, and additional hotel services to maximize revenue.
• Coordinate with Front Office, Sales, Housekeeping, and other departments to ensure smooth guest service.
• Follow hotel reservation policies and achieve departmental targets for occupancy, revenue, and guest satisfaction.

Qualifications

Our experience and skills include:

• Bachelor's degree in Hotel or Tourism Management or equivalent combination of education.
• Minimum 2 years of experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, PowerPoint and relevant systems

Additional Information

Additional Language is an added advantage.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Requirements: