Waitress

Fairmont Hotels & Resorts; Dubai; On-site; AED 28,000 - 42,000; Full time

Job summary

Accor is seeking a Waitress to provide warm, professional service and ensure an excellent dining experience in line with service standards.

You will welcome guests, take orders, serve food and beverages, maintain table cleanliness, and collaborate with colleagues to ensure smooth restaurant operations. English fluency required; other languages a plus. Flexibility to work shifts.

Join Accor and be part of a caring, diverse team in a dynamic hotel environment.

Qualifications

• Experience in a hotel, restaurant or hospitality preferred.
• Strong communication and interpersonal skills.
• Guest-focused with a positive and friendly attitude.
• Well-presented and professional.
• Able to work in a fast-paced, multicultural environment.
• Flexible to work shifts, weekends and public holidays.
• English proficiency; other languages a plus.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Present menus, take food and beverage orders, and provide recommendations.
• Serve food and beverages promptly and professionally.
• Ensure accurate order taking and communicate with the kitchen and bar teams.
• Maintain cleanliness and proper presentation of tables, restaurant areas, and service stations.
• Check guest satisfaction throughout the dining experience and respond to requests promptly.
• Handle guest feedback and complaints professionally.
• Process bills and payments accurately.
• Follow all hotel standards, food safety, hygiene, and health & safety procedures.
• Work closely with colleagues to ensure smooth and efficient restaurant operations.
• Promote a positive guest experience and represent the hotel professionally at all times.

Skills

Communication skills

Interpersonal skills

Guest focus

Professional appearance

Multicultural awareness

Flexibility

English proficiency

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleagues

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

Job Purpose:
As a Waitress, you will be responsible for providing warm, professional, and efficient service to guests while ensuring an excellent dining experience in line with Accor’s service standards.

Key Responsibilities:

• Welcome and greet guests in a friendly and professional manner.


• Present menus, take food and beverage orders, and provide recommendations when required.


• Serve food and beverages promptly and professionally.


• Ensure accurate order taking and communicate effectively with the kitchen and bar teams.


• Maintain cleanliness and proper presentation of tables, restaurant areas, and service stations.


• Check guest satisfaction throughout the dining experience and respond to requests promptly.


• Handle guest feedback and complaints professionally and elevate when necessary.


• Process bills and payments accurately.


• Follow all hotel standards, food safety, hygiene, and health & safety procedures.


• Work closely with colleagues to ensure smooth and efficient restaurant operations.


• Promote a positive guest experience and represent the hotel professionally at all times.

Qualifications

• Previous experience in a hotel, restaurant, or hospitality environment is preferred.


• Good communication and interpersonal skills.


• Guest-focused with a positive and friendly attitude.


• Well-presented and professional.


• Ability to work effectively in a fast-paced, multicultural environment.


• Flexible to work shifts, weekends, and public holidays.


• Good command of English; additional languages are an advantage

Additional Information

• Strong interpersonal and problem solving abilities


• Fluency in English , additional languages are a plus