Guest Service Agent

AccorHotel; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

AccorHotel in Abu Dhabi seeks a Receptionist to manage front desk operations, providing exceptional guest service in a dynamic hospitality environment. Responsibilities include greeting visitors, managing check-ins and check-outs, handling payments, and maintaining public area presentation.

The ideal candidate will have 2–3 years of experience in hospitality, excellent communication skills, and a customer-focused mindset. A background in luxury service is preferred.

Qualifications

• Minimum 2–3 years of front desk or reception experience in hospitality.
• Experience in a luxury service environment preferred.
• Excellent oral and written communication skills.

Responsibilities

• Greet and welcome visitors and guests professionally.
• Handle check-ins, check-outs, reservations, and inquiries.
• Process payments and maintain accurate transaction records.
• Direct incoming calls and manage communication effectively.
• Ensure cleanliness and presentation of public areas.
• Handle complaints and assist in guest services for events.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Job description

The Receptionist will manage front desk operations, delivering exceptional guest service in a dynamic hospitality environment. Responsibilities include providing courteous assistance to guests, supervising staff, and handling administrative tasks with efficiency.

Responsibilities

• Greet and welcome visitors, clients, and guests in a professional manner.
• Handle guest check‑ins, check‑outs, room reservations, requests, changes and cancellations.
• Process payments, verify and adjust reservations, and ensure accurate transaction records.
• Answer and direct incoming calls, manage multi‑line phone system, and direct inquiries to appropriate departments.
• Maintain guest records, manage scheduling, appointments, meetings, and travel arrangements.
• Ensure cleanliness and presentation of all public areas including reception rooms, lobbies, corridors and washrooms.
• Handle guest and internal complaints and inquiries courteously and efficiently.
• Assist in the delivery of guest services for special events and VIP guests.
• Support health‑and‑safety protocols, monitor safety and security of guests.

Qualifications

• Minimum 2–3 years of front desk or reception experience in hospitality (hotel, resort, corporate setting).
• Experience in a luxury service environment (5‑star hotel or premium corporate setting) preferred.
• Excellent oral and written communication skills; proficiency in English required, additional language such as Arabic a plus.
• Strong organizational and time‑management skills with ability to multitask in fast‑paced environments.
• Ability to work flexible hours, including afternoons and part‑time shifts.
• Customer‑focused mindset, professionalism, and strong problem‑solving skills.