Front Desk Receptionist

Grosvenor House, a Luxury Collection Hotel, Dubai; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Grosvenor House, a Luxury Collection Hotel, Dubai is seeking a polished Receptionist to be the first point of contact for our esteemed guests, delivering personalized service and ensuring seamless check-in and check-out while upholding luxury standards.

The role focuses on guest relations, front desk operations, and coordinating with Housekeeping, Concierge and F&B to meet guest needs, handle requests, and maintain accurate records with meticulous professionalism.

Qualifications

• Minimum 2-3 years of Front Office or guest services experience.
• Experience in a luxury hotel, resort or premium hospitality environment.
• Experience using Opera PMS.

Responsibilities

• Welcome guests with warmth and professionalism.
• Manage check-in and check-out procedures efficiently and accurately.
• Coordinate with Housekeeping, Concierge and F&B to meet guest needs.
• Process payments and maintain accurate guest records.
• Promote hotel amenities and services to enhance guest experiences.

Skills

Communication skills

Attention to detail

Customer service

Tools

Opera PMS

Job description

We are seeking an elegant, professional, and customer-focused Receptionist to join our luxury hotel team. As the first point of contact for our distinguished guests, you will deliver personalized service, ensure seamless check-in and check-out experiences, and maintain the highest standards of hospitality. The ideal candidate possesses outstanding communication skills, exceptional attention to detail, and a passion for creating memorable guest experiences.

Guest Relations

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Provide personalized assistance and information regarding hotel facilities, services, and local attractions.
• Build positive relationships with guests to ensure exceptional satisfaction and loyalty.
• Address guest inquiries, requests, and complaints promptly and professionally.

Front Desk Operations

• Manage guest check-in and check-out procedures efficiently and accurately.
• Verify guest information, process payments, and issue room keys.
• Handle room reservations, amendments, cancellations, and special requests.
• Maintain accurate guest records using the Property Management System (PMS).

Communication & Coordination

• Answer incoming telephone calls and email inquiries in a courteous manner.
• Coordinate with Housekeeping, Concierge, Food & Beverage, and other departments to meet guest requirements.
• Communicate VIP arrivals, special requests, and operational updates effectively.

Administrative Duties

• Prepare daily reports and maintain front office documentation.
• Process billing transactions and reconcile guest accounts.
• Monitor room availability and occupancy status.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Anticipate guest needs and deliver proactive service.
• Uphold luxury hospitality standards and maintain a professional appearance at all times.
• Promote hotel amenities, restaurants, spa services, and special offers to enhance guest experiences.

Required Experience

• Minimum 2-3 years of experience in Front Office, Reception, Guest Services, or a similar role within a luxury hotel, resort, or premium hospitality environment.
• Experience using hotel management systems such as Opera PMS
• Proven ability to handle high-profile guests and deliver exceptional customer service.
• Experience working in a fast-paced, multicultural environment.