Front Desk Agent

Careers at UAE; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Job summary

Careers at UAE is seeking a courteous Front Desk Agent for our luxury hotel in Abu Dhabi. You will check in guests, register them, handle payments, and coordinate with housekeeping to ensure smooth arrivals and departures.

The role requires a polished appearance, excellent written and verbal communication, and the ability to remain on your feet for extended periods. Previous luxury hotel experience is preferred, with a focus on guest satisfaction.

Qualifications

• High school diploma or suitable equivalent.
• Experience in luxury hotel or resort preferred.
• Professional appearance and grooming standards.
• Excellent written and verbal communication skills.
• Able to stand for extended periods.

Responsibilities

• Check in arriving guests and check out departing guests according to standards.
• Register guests, assign rooms, and assist with registration cards.
• Accommodate special requests when possible and upsell rooms/services.
• Verify payment methods and follow credit procedures; refer cash handling as needed.
• Coordinate with housekeeping on late/early check-ins and special requests.
• Balance cash and handle front office cashier activities at end of shift.

Skills

Communication skills

Professional appearance

Guest service

Stamina

Luxury hotel exp

Education

High school diploma or equivalent

Job description

Front Desk Agent

Responsibilities

• Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards
• Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards
• Accommodate special requests whenever possible
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
• Upon the departure of guests, process the guest check-out procedures
• Receive payment from guests, settle the guests account and give a copy of the invoice
• Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance the cash float
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests
• Possess a working knowledge of the room reservation procedures

Skills & requirements

• High school diploma or suitable equivalent
• Previous experience in the same role in a luxury hotel is preferred, resort experience is required
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Physically agile, and able to stand for extended periods