Team Leader - Front Desk

Rotana; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Rotana is seeking a Front Office Team Leader to deliver exceptional guest service and lead the Front Desk team in Dubai. You will ensure smooth operations from check-in to check-out and coordinate with housekeeping, reservations, and guest services to exceed expectations.

The role requires a hospitality degree, excellent English communication, and the ability to work in a multicultural environment. Opera PMS experience is advantageous for daily operations.

Qualifications

• Degree in hospitality or related field.
• Strong English communication skills, additional language is a plus.
• Customer-focused, proactive, and able to work in a multicultural team.

Responsibilities

• Receive guests in a professional and friendly manner from arrival to departure.
• Coordinate with related departments to ensure smooth service delivery.
• Monitor daily rate levels and occupancy to optimize revenue.
• Supervise Front Desk staff and ensure guest satisfaction.
• Maintain knowledge of hotel services and respond to guest queries.
• Verify cashier closures and accuracy of billing.
• Ensure registrations match Opera PMS guest information.

Skills

Customer focus

Team leadership

Effective communication

Problem solving

Education

Bachelor's degree in Hospitality

Tools

Opera PMS

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader Front Desk, you are responsible to provide professional and customer focused service to our guests/ ensuring that their stay will become a memorable experience and your role will include key responsibilities such as;

• Receive guests in a professional and friendly manner/ satisfying guest expectations from arrival through to departure;
• Maintain effective communication with all related departments to ensure smooth service delivery;
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels;
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services;
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner;
• Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries;
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy;
• Ensure all guest registrations are completed and correspond with Opera PMS guest information.

Education/ Qualifications:

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.

Excellent written and spoken English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials.

Computer literate and previous experiences with Opera are an advantage.

KnowledgeCompetencies:

The ideal candidate will be customer driven and an extremely proactive andswitched on personality with an outgoing/ charismatic and approachable character.

You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies;

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results