Guest Service Agent

Novotel Hotels; Al Zahiyah; On-site; AED 54,000 - 90,000; Full time

Job summary

Accor in the United Arab Emirates is seeking a Guest Service Agent for our Abu Dhabi property. You will welcome guests, manage check-in and check-out, handle cashiering and guest inquiries to ensure a memorable stay.

Fluency in English, experience with Opera Cloud or PMS, and a relevant hotel background are required. This full-time role offers a customer-focused environment with opportunities for growth within the Accor hospitality network.

Qualifications

• Fluent English is required.
• Experience with Opera Cloud or PMS systems is preferred.
• Strong focus on delivering excellent guest service.
• Bachelor's degree or professional certifications are required.
• Relevant hospitality experience is essential.

Responsibilities

• Welcomes guests from arrival through departure, ensuring a memorable stay.
• Manages front desk activities including reception, check-in/check-out, cashiering and foreign exchange.
• Provides high-quality services to consistently meet guest expectations.
• Develops personalized relationships to encourage guest loyalty and repeat visits.
• Keeps the front desk area clean and orderly and ensures smooth administration.

Skills

English Fluency

Opera Cloud / PMS experience

Guest service oriented

Education

Bachelor's degree

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

• Welcomes guests and takes care of them from their arrival through to departure


• Maintain cashier float and ensure accurate daily report of all money received


• Contributes to guests' permanent satisfaction by providing high-quality services throughout their stay


• Helps meet the department's quantitative targets through his/her sales efforts


• Helps encourage guest loyalty by developing friendly, personalized relationships


• Ensures that administrative procedures never take priority over guest relations


• Anticipates guests' needs and takes them into consideration


• Deals swiftly, efficiently and sensitively to guest complaints and follows through


• Ensure front desk work area is kept clean and in an orderly state at all times.

Qualifications

• Service focused personality is essential; experience is an asset.


• Prior experience working with Opera Cloud & PMS or a related system.


• Fluency in English


• Bachelors or diplomas/certifications are required.


• Relevant experience is a must within Hotel industry.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.