Guest Reservations Specialist: Upsell & Service Excellence

The Indian Hotels Company Limited; Dubai; Presencial; AED 67 000 - 100 000; Tempo integral

Resumo da oferta

The Indian Hotels Company Limited (IHCL) is seeking a Reservations Agent in Dubai. The role involves handling incoming reservation calls, checking room availability, and entering all details accurately into the reservations system.

You will also modify bookings, answer guest queries, and upsell rooms while adhering to IHCL policies and standards. Requirements include at least one year in Reservations and fluency in English and Arabic.

Qualificações

• Minimum one year work experience in Reservations.
• Proficient in English and Arabic.
• Excellent communication and customer service skills.

Responsabilidades

• Answer incoming reservation calls promptly.
• Check availability and confirm room position.
• Enter FIT reservations with complete details in the system.
• Modify or cancel reservations in the system as needed.
• Confirm waitlists or respond to reservation queries.
• Upsell rooms and manage vouchers and advance payments.
• Follow established hotel policies and Genesis reservations processes.

Conhecimentos

Effective Communication

Resilience

Accountability

Teamwork

Judgement & Analysis

Learning Agility

Descrição da oferta de emprego

The Indian Hotels Company Limited (IHCL) is seeking a Reservations Agent in Dubai. The role involves handling incoming reservation calls, checking room availability, and entering all details accurately into the reservations system.

You will also modify bookings, answer guest queries, and upsell rooms while adhering to IHCL policies and standards. Requirements include at least one year in Reservations and fluency in English and Arabic.