Reservations Agent

The Indian Hotels Company Limited; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

The Indian Hotels Company Limited (IHCL) is seeking a Reservations Agent in Dubai. The role involves handling incoming reservation calls, checking room availability, and entering all details accurately into the reservations system.

You will also modify bookings, answer guest queries, and upsell rooms while adhering to IHCL policies and standards. Requirements include at least one year in Reservations and fluency in English and Arabic.

Qualifications

• Minimum one year work experience in Reservations.
• Proficient in English and Arabic.
• Excellent communication and customer service skills.

Responsibilities

• Answer incoming reservation calls promptly.
• Check availability and confirm room position.
• Enter FIT reservations with complete details in the system.
• Modify or cancel reservations in the system as needed.
• Confirm waitlists or respond to reservation queries.
• Upsell rooms and manage vouchers and advance payments.
• Follow established hotel policies and Genesis reservations processes.

Skills

Effective Communication

Resilience

Accountability

Teamwork

Judgement & Analysis

Learning Agility

Job description

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Title: Reservations Agent

22 Oct 2026

Business Unit: Taj Dubai

Department: Commercial

Job requisition ID: 11231

Description

About IHCL

Careers at IHCL

Job Objective

The performance of this position affects guest satisfaction and an impression of the service the Hotel provides. This impression can lead to repeat business and reputation enhancements.

Essential Job Tasks

Areas of Responsibility

• Answer incoming reservation calls promptly.
• Check availability of rooms and be able to decide on the room position availability.
• Take down FIT reservation with all details on the computer.
• Modify and cancel reservations on the computer as necessary.
• Confirm waitlist or send a reply for a reservation as necessary.
• Sort out and file reservation correspondence.
• Up sell the rooms.
• Have a thorough knowledge of the establishment policies, especially regarding room bookings.
• Handle vouchers and advance payments.
• Reply to queries from guests regarding their reservation.
• Handle third party payment against room reservations.
• Download and print LHW and U tell bookings/ GDS and website bookings.
• Maintain a proper file of all the documents.
• To use e-mail for necessary correspondence and where applicable.
• To follow the entire reservations process according to the Genesis standards.
• Adhere to personal grooming as per standards laid down by the hotel.
• Ensure that uniform is clean and well ironed.

Required Qualifications

Work Experience

Minimum one year work experience in Reservations.

Languages Needed in Position

English

Arabic

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility

Equal Opportunities Employment at IHCL