Guest Experience Reservations Specialist

Rotana Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rotana Hotels is seeking a reservations agent to deliver exceptional guest service and manage hotel bookings. You will confirm reservations, input data accurately, and respond to inquiries with a focus on smooth service delivery.

The role requires a hospitality diploma/degree and strong English communication. You will stay informed on promotions, manage rates, and maintain guest relations to maximize business opportunities.

Qualifications

• Diploma or degree in hospitality or related field.
• Excellent written and spoken English communication skills.

Responsibilities

• Process and confirm guest room reservations by phone, letter, or fax.
• Input all reservations into the system and handle inquiries and requests.
• Stay updated on promotions and rate structures; apply rate management.
• Maintain accurate room status and input guest information.
• Promote good public relations to maximize business opportunities.
• Organize visa requests for hotel guests per policy.

Skills

Communication

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

Education

Hospitality diploma or degree

Job description

Rotana Hotels is seeking a reservations agent to deliver exceptional guest service and manage hotel bookings. You will confirm reservations, input data accurately, and respond to inquiries with a focus on smooth service delivery.

The role requires a hospitality diploma/degree and strong English communication. You will stay informed on promotions, manage rates, and maintain guest relations to maximize business opportunities.