Guest Reservations Specialist — Elevate the Guest Experience

Tanqeeb; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Aloft Hotels in Abu Dhabi is seeking a guest-focused Reservations Associate to handle inquiries, changes, and cancellations efficiently. You will verify room types, explain policies, and ensure accurate data entry in the reservation system while delivering friendly service to all guests.

The role emphasizes clear communication, teamwork, and adherence to hotel standards, with no prior experience required beyond a high school diploma.

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience required; flexibility to learn on the job.
• Strong communication and guest service skills are essential.

Responsibilities

• Process reservation requests, changes, and cancellations by phone or email.
• Explain policies and rates, and confirm guest reservation details.
• Input and access data in the reservation system accurately.
• Address guest questions and accommodate special requests as needed.
• Maintain professional appearance and follow security and confidentiality standards.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

Aloft Hotels in Abu Dhabi is seeking a guest-focused Reservations Associate to handle inquiries, changes, and cancellations efficiently. You will verify room types, explain policies, and ensure accurate data entry in the reservation system while delivering friendly service to all guests.

The role emphasizes clear communication, teamwork, and adherence to hotel standards, with no prior experience required beyond a high school diploma.