Guest Sales & Loyalty Specialist

Tanqeeb; Abu Dhabi; On-site; AED 45,000 - 75,000; Full time

Job summary

Marriott International / Aloft Hotels in Abu Dhabi is seeking a guest-focused professional to handle calls, reservations, and guest requests. You will use sales techniques to maximize revenue while upholding brand standards and ensuring guest loyalty. The role emphasizes teamwork, training support, and maintaining confidentiality.

The candidate should have a High school diploma or GED and at least 2 years of relevant experience. A professional appearance and strong communication are essential.

Qualifications

• High school diploma or GED equivalent.
• At least 2 years of related work experience.
• No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with relevant departments.
• Utilize sales techniques to maximize revenue while preserving guest loyalty and up-selling.
• Process all reservation requests, changes, and cancellations via phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking reservations.
• Answer questions and provide accurate information; maintain professionalism in communications.
• Assist management in training and motivating employees; act as a role model.
• Maintain confidentiality of proprietary information and protect company assets.
• Greet guests and address service needs; ensure a clean, professional appearance.

Skills

Customer service

Communication

Sales skills

Education

High school diploma or GED

Job description

Marriott International / Aloft Hotels in Abu Dhabi is seeking a guest-focused professional to handle calls, reservations, and guest requests. You will use sales techniques to maximize revenue while upholding brand standards and ensuring guest loyalty. The role emphasizes teamwork, training support, and maintaining confidentiality.

The candidate should have a High school diploma or GED and at least 2 years of relevant experience. A professional appearance and strong communication are essential.