Reservations Specialist: Guest Needs, Rates & Service

Westin; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Westin Dubai, United Arab Emirates, is seeking a Reservations Agent to process reservation requests by phone, fax, or mail, verify room availability, explain policies, and document special requests. You will input data into the reservation system and assist guests with inquiries.

We value clean appearance and professional language, support teamwork, and follow brand standards. This role requires a high school diploma and provides opportunities to grow within a global hospitality brand.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate; explain guarantees, policies, and special rates.
• Input and access data in reservation system; document special requests.
• Follow escalation procedures for guest concerns.

Education

High school diploma or GED

Job description

Westin Dubai, United Arab Emirates, is seeking a Reservations Agent to process reservation requests by phone, fax, or mail, verify room availability, explain policies, and document special requests. You will input data into the reservation system and assist guests with inquiries.

We value clean appearance and professional language, support teamwork, and follow brand standards. This role requires a high school diploma and provides opportunities to grow within a global hospitality brand.